Third-party cookie depreciation is causing sources of data to disappear Sixty-per cent of marketing leaders believe collecting first-party customer data with an appropriate balance of customer value exchange and privacy will become more challenging in 2023, according to a survey by Gartner, Inc. A Gartner survey of nearly 400 marketing…
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42 per cent of people optimistic about 2023 Dynata, the world’s largest first-party data company for insights, activation, and measurement, today released its latest Global Consumer Trends survey, which explores the attitudes and behaviors of 11,000 people across 11 countries, aiming to better understand how evolving economic and social factors…
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Efí concluded that AI could even be used to generate ideas from user feedback Since its launch, ChatGPT has attracted the attention of professionals from several fields. Efí, one of the major Brazilian fintechs, has gone further and started to use the system to optimize processes. A fan of the…
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Customer service reps are increasingly automating portions of their job By 2026, 20 per cent of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Machine customers are nonhuman economic actors that obtain goods or services in exchange for payment. In customer service and support, they…
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The program engages customers with innovative new membership rewards Ascenda, the global rewards infrastructure company, and China CITIC Bank Credit Card Center have launched the next generation of the China CITIC Bank Point Program to accelerate premium customer acquisition and its new retail development strategy. The program engages customers with…
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Customers can now complete their Working with Children Check renewal online Minister for Customer Service and Digital Government Victor Dominello said enabling people the option to securely prove who they are online anywhere, anytime will save customer’s valuable time. “There are more than 1.8 million customers in NSW who currently…
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Helping power its new Points & Miles Transfer Program Ascenda, the world leader in powering global rewards card and payment value propositions for financial brands, today announced its partnership with Axis Bank, India’s third largest private sector bank to power their innovative new rewards program. Axis Bank, with a presence of 4,760…
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Innovative customer experience strategy twice as likely to drive repurchase orders Supply chain organizations that enable customers to get their own jobs done are twice as likely to receive repurchase orders compared with peers that focus merely on customer satisfaction or ease, according to a survey by Gartner, Inc. The…
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The objective is to create greater transparency Prince Retail, a chain of retail and wholesale stores based in Cebu City, Philippines, announced that they have successfully transformed data and process collaboration with their suppliers using Vendor Link, Algonomy’s Supplier Collaboration platform. Prince Retail is leveraging Vendor Link to bring greater visibility into its…
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Undertaking the principal regulatory framework for all NBN connections The ACCC has published a consultation paper on NBN Co’s proposed variation to its Special Access Undertaking and is inviting submissions from interested parties. The undertaking provides a framework for the economic regulation of the NBN until 2040, including rules for setting the maximum…
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