Digitalisation without empathy hurts customers

Empathy must be considered when delivering new APAC enterprise technology. Empathy must be considered when delivering new APAC enterprise technology. The COVID-19 pandemic has forced organisations to accelerate the shift to digital-first in their customers-related initiatives – from customer engagement to transactions and experiences. In fact, according to the IDC…

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Helping Hong Kong suppliers and buyers connect with new platform

HKTDC updates supply sourcing platform to include new technology.   The Hong Kong Trade Development Council (HKTDC) has upgraded its hktdc.com sourcing platform to include artificial intelligence and machine learning. The changes come as a response to the acceleration digital transformation of global supply chains and the issues that it has caused for…

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Digital resilience is a primary investment in APAC

Resiliency investments grew fastest in Asia/Pacific, in line with the region’s overall response to the pandemic. International Data Corporation (IDC) has launched the Digital Resiliency Investment Index, which provides a composite view of the progress organisations are making in their investments towards digital resiliency. The initial Index results show that…

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Telstra offers free digital to business

Australian telco provides free tools to help businesses maximise digital acceleration. Australian businesses now have free access to tools that will help them digitise their business and succeed in today’s digital economy. The launch of the Telstra Digital Maturity tool at Vantage Remixed coincides with new economic modelling revealing billions of…

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Driving digital in Malaysia and Philippines

Digital infrastructure will be key for APAC advantage. Malaysia’s accelerated digital economy coupled with increased digital behaviours during the crisis has brought the adoption of cashless payment methods to an inflection point – IDC estimates the volume of cashless transactions to double in 2020 as compared to the preceding year.…

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Digital adoption patterns change dramatically

APAC businesses still feeling effect of COVID-19, as it impacts IT infrastructure planning. The latest Global Interconnection Index (GXI), study published by Equinix, shows that COVID-19 has already had a dramatic effect on how businesses are planning their digital infrastructure initiatives over the next three years. According to the report, digital service…

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APAC region still lags in digitalisation capability compared to mature markets

Less than 50 per cent of companies surveyed said they were digitally ready Singapore and Hong Kong were the most digital ready countries in the APAC region, followed by Indonesia. The results were released by Singaporean multinational banking and financial services company DBS from findings of its “DBS Digital Treasurer…

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Top five areas in digital commerce that COVID-19 will change

Gartner has identified long-term impacts and the need for IT leaders to learn about long-term impacts and reprioritisation of digital investments. Global research analyst firm Gartner has identified five areas of digital commerce that will change due to shifting customer buying behaviours and accelerated digital investment in response to the…

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P&G to accelerate Singapore’s digital transformation

Digital focus to help drive Singapore economy. Procter & Gamble has announced the iFuture digital capability program to further accelerate digital innovation in Singapore, supported by the Economic Digital Board. Through iFuture, P&G will work to advance smart capabilities and tools to position Singapore and P&G for resilience and future…

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