45 per cent of people haven’t felt happy for more than two years

88 per cent of people are looking for new experiences to make them smile and laugh. People want brands to make them smile and laugh, but business leaders fear using humour in customer interactions according to a new research report from Oracle Fusion Cloud Customer Experience (CX) and Gretchen Rubin, five-time New York…

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Growing tension between personalized experiences and personal privacy

B2B customers expect companies to be well informed about personal interactions. Seventy-one percent of B2C customers and 86 per cent of B2B customers expect companies to be well-informed about their personal information during a service interaction, according to a survey by Gartner, Inc. A Gartner survey of more than 5,800…

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Worldwide government IT spending to grow 5 per cent

New area of investments as governments scale digital transformation initiatives. Worldwide government IT spending is forecast to total $US565.7 billion in 2022, an increase of 5 per cent from 2021, according to Gartner, Inc. “The last few years of enduring pandemic challenges have mobilized a wave of digital transformation activities…

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Human Rights Watch report children’s rights violations during online learning

Recent report showed authorized products may have surveilled and harvested personal data. Governments of 49 of the world’s most populous countries harmed children’s rights by endorsing online learning products during Covid-19 school closures without adequately protecting children’s privacy, Human Rights Watch said in a recently released report. The report, How…

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MAS and Switzerland promote data connectivity for fintechs

Both organisations aim to promote consumer-focused, innovative, integrated and efficient global financial markets. In recognition of the importance of data connectivity in financial services, the Swiss State Secretariat for International Finance (“SIF”) and The Monetary Authority of Singapore (“MAS”) have agreed on and jointly issue the following statement of intent:…

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Viettel doubles down on ransomeware protection

Object Lock enables users to create an immutable data backup copy. Vietnamese telco Viettel IDC has deployed Cloudian’s HyperStore object storage as the foundation for its storage service offerings, including Storage-as-a-Service, Backup-as-a-Service and Disaster Recovery-as-a-Service. These services will bring the benefits of HyperStore’s public cloud-like flexibility, limitless scalability and fully…

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Three technology trends gaining traction in banking and investment services

Firms Will Spend US$623 Billion on Technology Products and Services in 2022. Generative artificial intelligence (AI), autonomic systems and privacy-enhancing computation are three technology trends gaining traction in banking and investment services in 2022, according to Gartner. These trends will continue to grow over the next two to three years,…

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Cyber threats to managed service providers and their customers

Focusing on guidance that enables transparent discussions. Summary The United Kingdom’s National Cyber Security Centre (NCSC-UK), the Australian Cyber Security Centre (ACSC), Canadian Centre for Cyber Security (CCCS), the Cybersecurity and Infrastructure Security Agency (CISA), the National Security Agency (NSA), and the Federal Bureau of Investigation (FBI) expect an increase…

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