Low customer adoption and satisfaction with chatbots revealed

Chatbots are not consistently meeting customers’ needs and goals A recent survey conducted by Gartner, Inc. unveiled that only 8 per cent of customers utilized a chatbot during their most recent customer service experience. Furthermore, of those who did interact with a chatbot, only 25 per cent expressed their willingness…

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Establishing a data governance system

The government has implemented a multi-pronged data governance strategy The Hong Kong Special Administrative Region Government has provided a response to the question raised regarding data governance and the promotion of the digital economy. Here is a summary of the response: The government acknowledges the importance of data governance and…

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Four myths obscuring cybersecurity’s full value

Embracing the Minimum Effective mindset involves taking a return-on-investment-driven approach In a recent report, Gartner, Inc. challenges prevailing notions in cybersecurity and urges Chief Information Security Officers (CISOs) to adopt a “Minimum Effective” mindset to enhance the impact of their security programs. The research reveals that several myths surrounding cybersecurity…

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Maximizing supply chain productivity with new technologies

Introducing new technologies in the current environment would prove challenging Gartner, Inc. has emphasized that while new technologies hold significant potential to revolutionize the supply chain function, they cannot address historically low levels of labour productivity unless integrated into a broader strategy. During the opening keynote presentation at the Gartner…

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India public cloud services market to grow

The COVID-19 pandemic has accelerated digital transformation efforts in India According to the International Data Corporation (IDC), the India public cloud services (PCS) market, which includes infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) solutions, generated a revenue of $US6.2 billion in 2022. The market is projected to reach $US17.8 billion…

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Westpac offers Tap to Pay on iPhone

This eliminates the need for additional hardware or payment terminals Westpac, a financial institution, has announced the enablement of Apple’s Tap to Pay on iPhone contactless payment technology. This new feature provides business customers with an easy and secure payment option to accept in-person contactless payments using their compatible iPhone.…

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