Four technologies that will have high impact on digital commerce over the next two years

Closely watch visual configuration, digital wallets, customer IAM and virtual customer assistant. Over the next two years, visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have high impact on digital commerce as mainstream adoption of these technologies increases, according to the 2021 Gartner, Inc.…

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Five myths about customer service journeys that undermine service leaders’ digital investments

Customer service and support leaders should rethink their strategy to boost customer experience and loyalty. Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, according to Gartner. To make better…

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Government organisations’ workforce still wary of AI

Departments embrace AI, but workers still wary. Government organizations around the world are adopting artificial intelligence (AI) technologies to help them achieve their public purpose or mission, but government employees are still concerned about the technology’s impact, according to Gartner, Inc. Thirty-six percent of government respondents in the 2021 Gartner CIO survey indicated…

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Demand from government and manufacturing verticals drove India’s external storage systems

14.8 per cent YoY growth. India’s external storage market witnessed a growth of 14.8 per cent year-over-year (YoY) by vendor revenue and stood at USD 73.7 million in Q2 2021 (April – June), according to IDC’s latest Worldwide Quarterly Enterprise Storage Systems Tracker Q2 2021 release. The quarter witnessed YoY…

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Four trends driving near-term artificial intelligence innovation

Responsible AI, small and wide data, operationalisation and efficient resource use will be key to scaling AI initiatives. The AI market remains in an evolutionary state, with a high percentage of AI innovations appearing on the upward-sloping Innovation Trigger (see Figure 1). This indicates a market trend of end users…

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Business technologists produce capabilities for users beyond their own department

Primarily responsible for building analytics capabilities. Half of business technologists produce capabilities for users beyond their own department and/or enterprise, according to a new survey from Gartner, Inc. They are primarily responsible for building analytics capabilities (36 per cent), but are also involved in building digital commerce platforms, artificial intelligence…

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Organisations can increase inclusion in the hybrid work environment

Sustainable initiatives to drive inclusion in today’s work. Environment at the Virtual Gartner ReimagineHR EMEA Conference 2021 Organizations that effectively manage the transition to a hybrid work environment and employ sustainable initiatives can boost inclusion by 24 per cent, according to Gartner, Inc. Prior to the COVID-19 pandemic, many of…

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In-demand shared services skills for finance

Several locations have a strong supply of the most sought-after shared services skills. Accounting experience is the most commonly sought-after competency for finance shared services, according to Gartner, Inc. A Gartner TalentNeuron™ analysis of job postings in the finance and accounting function between July 2020 and July 2021 revealed the…

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Remote work spur APAC network security

Expected to maintain its strong growth momentum. Frost & Sullivan’s recent analysis of the Asia-Pacific (APAC) network security (NWS) market finds that the increasing acceptance of remote work and adoption of cloud, the remote workplace, collaboration, and security are driving growth. The emergency adoption of remote work due to the pandemic has led…

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CFO’s technology priorities

Profound potential impact on finance operations Hyper automation and intelligent composable business are the top strategic trends that CFOs should immediately address, according to Gartner, Inc. “These trends reflect the need for finance leaders to quickly and efficiently adjust to rapidly changing business conditions,” said Alejandra Lozada, senior director, research…

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