CIOs need two critical personal characteristics in 2021

Companies prioritising two critical charactersitics in CIO hires. Seventy percent of hiring processes of new CIOs rank individual determination and sensitivity as two critical personal characteristics in 2021, according to Gartner. As the COVID-19 pandemic continues to shift the landscape for how global CIOs manage, collaborate and respond to their stakeholders, so…

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2021: Six trends that IT infrastructure and operations leaders must prepare for

The nature of infrastructure is evolving to the point where remote I&O teams make sense to support new scenarios, use cases and technologies. Research and advisory firm Gartner has highlighted six trends that IT infrastructure and operations (I&O) leaders must prepare for in the next 12-18 months. “The coronavirus pandemic…

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Value in data from voice of the customer strategy

Insights can be gained from customer motivations, impressions, and experiences. Service organisations looking to make more informed decisions on customer experience (CX) investments and improvement should implement a cohesive voice-of-the-customer (VoC) strategy, according to Gartner. This will allow customer service and support leaders to gain deeper insights into customer motivations,…

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Ransomware will shape the threat landscape in 2021

How to mitigate fast-changing attacker behaviours from advanced to entry level In the coming year ICT security leaders must be aware that remote working will continue to expand, offering more opportunities for threats like ransomware. Hackers are already planning how to take advantage of new attack vectors that open as…

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High levels of change for employees has created compliance risk

Higher frequency of “career moments” employees are experiencing is closely correlated to incidences of misconduct. A 2020 survey of 1,000 employees in March revealed that they are facing a greatly increased frequency of “career moments”, resulting in increased incidences of employee misconduct and more negative perceptions of corporate integrity. “A…

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CIOs in Australia and NZ increased digital innovation investment during COVID-19

Gartner’s latest CIO survey uncovers interesting revelations. About two-thirds of CIOs surveyed by analyst firm Gartner, said they expected digital investment to increase further in 2021, despite flat IT budgets. According to the analyst 54 per cent of Australian and New Zealand (A/NZ) CIOs said funding for digital innovation in…

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