Dell Australia in court for allegedly misleading consumers

The ACCC alleges the monitors were not sold for the ‘strikethrough’ price The ACCC has instituted Federal Court proceedings against Dell Australia Pty Limited (Dell Australia) for allegedly making false or misleading representations regarding the price of monitors that consumers could add on to purchases of Dell computers. It is…

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NICE CXone selected by Penrith City Council

Penrith City Council required a cloud-based, omnichannel solution NICE has announced that Penrith City Council has selected NICE’s CXone cloud native platform to deliver an enhanced customer experience with improved efficiencies across its contact centre operations. Located at the western fringe of the Sydney metropolitan area, Penrith City Council has 26 different…

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Four actions for chief supply chain officers

Often backorders have been viewed as ‘shadow’ transactions Chief supply chain officers (CSCOs) tasked to grow direct-to-consumer (D2C) selling and other forms of digital commerce, must implement four actions to navigate ongoing supply chain disruptions, according to Gartner, Inc. These disruptions have resulted in out-of-stocks, missed sales and disappointed consumers. “Disruption…

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Digital e-commerce delivery solution for customers in ANZ

FedEx integrates WhatsApp notifications into digital e-commerce The integration of one of the world’s most popular instant messaging apps into the FedEx® Delivery Manager International (FDMi) e-commerce solution is being launched in FedEx Express’ Australian market and eight other markets in its Asia Pacific, Middle East, and Africa (AMEA) region: …

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Firms will struggle with rising customer expectations

Despite prioritising technology aimed at driving customer value According to Forrester’s 2023 Asia Pacific (APAC) Predictions, released today, geopolitical friction, global economic pressures, and post-pandemic challenges will force APAC firms to prioritise their technology investments in 2023. However, despite embracing technology-led solutions to improve the lives of customers and citizens,…

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MyDeal data breach notification

Woolworths Group’s cyber security and privacy teams are fully engaged MyDeal, a Woolworths Group subsidiary, has today identified that a compromised user credential was used to gain unauthorised access to its Customer Relationship Management (CRM) system resulting in the exposure of some customer data. MyDeal is in the process of…

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Hyundai announces future roadmap for software defined vehicles

Hyundai to transform customer experience Hyundai Motor Group (the Group) today announced a new global strategy to transform all vehicles to Software Defined Vehicles (SDVs) by 2025. The industry-leading initiative, presented during the Group’s Unlock the Software Age global online forum, will deliver an unprecedented era of mobility, giving customers the freedom…

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Companies with compromised cybersecurity at risk of losing customers

The recent attack on Optus will have implications that we are yet to realise ISACA has released the results of its inaugural consumer cybersecurity research study, which shows that one in three consumer households in Australia have had their personal information stolen by cyber criminals, leading to a growing sense of hopelessness…

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Ascenda transforms customer engagement

CTBC Bank is expanding its rewards program Ascenda, the technology company that makes banking rewarding, announced a strategic partnership with CTBC Bank, one of the largest private sector banks in Taiwan, to transform their market-leading rewards program. The cloud-native solution powered by Ascenda will unlock differentiation, increase credit card spend, and greater…

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Retail enterprises see increased ICT budgets

Focusing on improving customer communication Approximately 83 per cent of enterprises* in the retail sector have seen an increase in their enterprise ICT budget in 2022 compared to 2021, driven by the increasing adoption of digital technologies for streamlining supply chains and improving customers’ experiences, found GlobalData, a leading data…

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