Asia/Pacific organizations embrace generative AI to enhance CX A recent IDC report, “Applications of Generative AI in Customer Experience,” explores the transformative potential of generative AI (Gen AI) on customer experience (CX) and reveals that 70 per cent of C-suite executives in Asia/Pacific are actively exploring or investing in Gen…
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Real-time analysis enables businesses to optimize customer relationships ThroughPut Inc., the Industrial AI Supply Chain pioneer, has announced the integration of advanced customer segmentation capabilities into its platform, aimed at empowering businesses to plan, manage, and fulfill demand more effectively. By leveraging artificial intelligence (AI) technology, ThroughPut enables companies to…
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Establishing generative AI teams for enhanced sales messaging by 2025 In response to the growing demand for faster and more effective sales messaging, Gartner, Inc., a leading research and advisory firm, forecasts that 35 per cent of chief revenue officers (CROs) will establish generative AI operations teams within their go-to-market…
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New AI platform revolutionizes digital sales Fractal, a global leader in artificial intelligence and advanced analytics solutions, has unveiled its ground-breaking innovation, Flyfish – the world’s first 360-degree generative AI platform for digital sales. Flyfish introduces a new era of consultative experiences through intuitive sales advisors, transforming the landscape of…
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With many opportunities for people with disabilities Waton Securities has formed a partnership with the CanYou Group to establish an online customer service center in Shenzhen, China, aimed at providing job opportunities and employment training support for people with disabilities in the finance industry. The CanYou Group, a comprehensive platform…
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G-Star emphasizes the quality of support received from Avaya G-Star RAW, a renowned clothing brand, has partnered with Avaya to enable seamless collaboration between its staff across global locations and alleviate the workload on its small IT team. By implementing Avaya Cloud Office by RingCentral, G-Star can efficiently handle a…
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Aiming to improve the overall user experience for its customers The partnership between Domino’s Indonesia and Netcore Cloud highlights the pizza restaurant chain’s commitment to improving customer engagement and retention through advanced SaaS solutions. By leveraging Netcore Cloud’s AI-powered capabilities, Domino’s will gain a comprehensive understanding of its customers and…
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Wenspok began testing Berry AI’s camera-based drive-thru timers last year Berry AI, a leader in the restaurant AI technology industry, announced today that its expanding use of camera-based drive-thru timers in partnership with Wenspok Companies, a Spokane-based franchise operator of Wendy’s operating 65+ restaurants. Wenspok began testing Berry’s camera-based drive-thru timers…
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The ACCC has focused on data holders’ compliance Executive summary The Consumer Data Right (CDR) improves consumer choice, control, and convenience by enabling access to data organisations hold about consumers and products. For the CDR to be effective it is critical that CDR data is good quality. This includes product…
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Achieving customer service and support goals in 2023 Customer service and support leaders cited customer data and analytics as a top priority for achieving organizational goals in 2023, according to a survey from Gartner, Inc. In a Gartner online survey of 283 customer service and support leaders from August-October 2022,…
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