Three important ways AI can benefit customer service operations

Use AI to offer insights or predictions, improve user experiences, and optimize business process automation. Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations, according to Gartner, Inc. Service and support leaders should understand these three benefits to thoroughly develop and track the right…

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The Leading Bank in Foreign Exchange Online Services in Vietnam

Innovating systems to improve FX services delivered to customers is always an area of focus for VietinBank. VietinBank has launched FX Online 24/7 service, which allows customers to access foreign exchange (FX) services anytime, anywhere on transaction platforms such as VietinBank eFAST and VietinBank iPay. Favourably positioned with these platforms,…

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Ranhill’s upgrades voice and cloud connectivity

Higher bandwidth and a resilient network to enhance Ranhill’s workforce. Maxis has been selected by integrated water supply company Ranhill SAJ Sdn Bhd (Ranhill) as their voice and cloud connectivity provider. Maxis will leverage its extensive portfolio of converged solution offerings and capabilities to support Ranhill’s digitalization journey focusing on…

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Recruitment strategy ushered in a major change under enterprise digital transformation

Business observers suggest that digital applications and transformation are mostly stressful for companies. In its recently released report “China’s Top Ten Talent Trends in China 2022″, global recruitment group Hays mentioned that digital transformation across sectors will see significant acceleration in year 2022. Today, digital transformation of enterprises is nothing…

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Top 8 trends for the security industry in 2022

Questions surrounding assistance and protection Singapore bank customers. Entering 2022, the world continues to endure the pandemic. But the security industry has, no doubt, continued to shift, adapt, and develop in spite of things. Several trends have even accelerated. Beyond traditional “physical security,” a host of frontiers like AI, cloud…

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Australian Army chooses AI-infused platform to transcribe combat net radio

Automated communications transcription and analysis to enhance situational awareness. The Australian Army and Microsoft are proud to announce they are collaborating on a program that explores how modern digital technologies could transform command and control in the future. The initial focus is on using Artificial Intelligence (AI) to transcribe and…

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Australia and UK investigation into Clearview AI concluded

Clearview’s facial recognition app allows users to upload a photo of a face and match it to one on the Internet. The UK’s Information Commissioner’s Office (ICO) and the Office of the Australian Information Commissioner (OAIC) opened a joint investigation into the personal information handling practices of Clearview AI Inc in July…

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Malaysia’s fertile ground for agtech investments

Malaysia is currently home to a growingly robust agriculture technology ecosystem. Chilli farmers under the purview of Pertubuhan Peladang Kawasan Kuala Langat (PPKKL) are now reaping the benefits from their investments into digital agriculture technology (AgTech). By adopting Internet of Things (IoT)-enabled fertigation systems, these farmers are benefitting from encouraging…

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