Corporate strategists embrace analytics, AI, and automation

More strategic planning, and execution could be automated for future success A recent survey conducted by Gartner, Inc., leading research, and advisory company, indicates that corporate strategists recognize the critical role of analytics, artificial intelligence (AI), and automation in achieving success over the next two years. With 79 per cent…

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Automation can address burnout and improve job fulfilment

Employees are being asked to do more work with less support A survey commissioned by UiPath, a leading enterprise automation software company, reveals that 69 per cent of workers in Singapore believe that automation can alleviate burnout and enhance job fulfillment. This figure surpasses the global average of 58 per…

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Inbound customer service contact volume

Customer service reps are increasingly automating portions of their job By 2026, 20 per cent of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Machine customers are nonhuman economic actors that obtain goods or services in exchange for payment. In customer service and support, they…

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Key to delivering self-regulating business and IT systems

The need for automation will increase as enterprises move towards an era of digital resiliency. What do augmented, contactless, robotic process automation (RPA), and digital assistant technologies have in common? They are all essentially automation. And, automation is the foundation on which enterprises will build greater digital resiliency. Automation is…

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Adoption of hyperautomation by Gen Z will drive supply chain autonomy

Progress of Gen Z in the workforce drives transformation. The evolution towards an autonomous supply chain has already begun, and this transformation coincides and is driven by members of Generation Z (Gen Z), that have just started to enter the workforce, according to Gartner. Born between 1997 and 2012, the oldest…

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ITRS Roundtable: Modelling your digital transformations into the Hybrid and Distributed Cloud

Sponsored content: Thursday, 25th February 2021, Asia Today’s complex IT environments make maintaining ‘the always-on’ availability more challenging than ever before, even as IT has become central to most business operations. Maintaining uninterrupted business operations has become more complicated as IT environments involve a complex mixture of hybrid and cloud…

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Australian independent grocer automates with RPA

Enables key staff to focus on growing the business as well as managing day-to-day finance operations. Independent fresh food chain Harris Farm Markets has rolled out its first RPA (robotic process automation) projects in conjunction with Sherpa Works and UiPath. With 26 stores already and 3000 staff across New South…

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SentinelOne Roundtable: Minimising risk from cyber threats: focus on reducing time to containment

Sponsored content: Thursday, 24th September 2020 – Singapore, Malaysia, Philippines Focus Network, in partnership with SentinelOne, brought together leading IT Security executives to discover how they are dealing with the challenges of digital transformation and technology sprawl and how they view the opportunities around security automation such as: Drastically reduce…

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CIOs must align to navigate businesses through COVID-19

CIOs together with other business leaders are responsible for developing a culture of lifelong learning. The current global pandemic has forced many organisations to change the way they operate and forced many to adapt quickly to change. It’s imperative that CIOs ensure they have effective communication skills, especially as everyone…

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Australian supermarket giant to spend up to AU$780M on automation

Cutting-edge automation will help improve restocking, reducing congestion in stores, and enabling a safer work environment . Australian supermarket giant, Woolworths Group plans to automate its regional distribution centre and semi-automate its national distribution centre (DC) in the Moorebank Logistics Park in the state of New South Wales (NSW). Set…

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