The program engages customers with innovative new membership rewards Ascenda, the global rewards infrastructure company, and China CITIC Bank Credit Card Center have launched the next generation of the China CITIC Bank Point Program to accelerate premium customer acquisition and its new retail development strategy. The program engages customers with…
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Customers can now complete their Working with Children Check renewal online Minister for Customer Service and Digital Government Victor Dominello said enabling people the option to securely prove who they are online anywhere, anytime will save customer’s valuable time. “There are more than 1.8 million customers in NSW who currently…
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Helping power its new Points & Miles Transfer Program Ascenda, the world leader in powering global rewards card and payment value propositions for financial brands, today announced its partnership with Axis Bank, India’s third largest private sector bank to power their innovative new rewards program. Axis Bank, with a presence of 4,760…
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Innovative customer experience strategy twice as likely to drive repurchase orders Supply chain organizations that enable customers to get their own jobs done are twice as likely to receive repurchase orders compared with peers that focus merely on customer satisfaction or ease, according to a survey by Gartner, Inc. The…
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The objective is to create greater transparency Prince Retail, a chain of retail and wholesale stores based in Cebu City, Philippines, announced that they have successfully transformed data and process collaboration with their suppliers using Vendor Link, Algonomy’s Supplier Collaboration platform. Prince Retail is leveraging Vendor Link to bring greater visibility into its…
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Undertaking the principal regulatory framework for all NBN connections The ACCC has published a consultation paper on NBN Co’s proposed variation to its Special Access Undertaking and is inviting submissions from interested parties. The undertaking provides a framework for the economic regulation of the NBN until 2040, including rules for setting the maximum…
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CDR was extended to apply to the energy sector Australian energy provider AGL Energy (AGL) has partnered with Microsoft to deploy an innovative, cloud-powered data platform that enables AGL to provide Consumer Data Right services to consumers, in compliance with the nation’s rigorous Consumer Data Right (CDR) legislation. This move will…
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Many financial services firms have been creating entirely digital experiences According to Forrester’s 2022 Australia Customer Experience Index (CX Index™), the customer experience quality of both the banking and superannuation industries have declined significantly, with the average CX scores falling from 69.2 to 60.5 and 66.7 to 62.5 (on a…
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The ACCC alleges the monitors were not sold for the ‘strikethrough’ price The ACCC has instituted Federal Court proceedings against Dell Australia Pty Limited (Dell Australia) for allegedly making false or misleading representations regarding the price of monitors that consumers could add on to purchases of Dell computers. It is…
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Penrith City Council required a cloud-based, omnichannel solution NICE has announced that Penrith City Council has selected NICE’s CXone cloud native platform to deliver an enhanced customer experience with improved efficiencies across its contact centre operations. Located at the western fringe of the Sydney metropolitan area, Penrith City Council has 26 different…
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