Governments without a total experience strategy will fail to transform services

Need to focus on scaling digital initiatives through hyperautomation, decision intelligence, etc. By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services, according to Gartner, Inc. Governments that continue to focus on citizen and employee experience initiatives separately will miss…

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Top 10 Predictions for the future of trust and innovation

Top 10 Predictions for the Future of Trust International Data Corporation’s (IDC) top 10 predictions for the Future of Trust point to a new normal as the world continues to navigate the impact of the COVID-19 pandemic. Organizations – private sector, government, and educational institutions – have reached a digital…

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Thailand’s printer market grows 20.3 per cent

Growth attributed to Government requests for companies to work from home, where they can. The Thai Government has been appealing to all sectors to comply with the new Covid-19 restrictions by supporting work-from-home schemes where possible, as the number of daily new infections reached over 10,000. However, some businesses still…

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NSW Department of Customer Service adds electronic data interchange

Added on top of existing services. Australian State Government agency, the New South Wales Department of Customer Service (NSW DCS) has extended an agreement with MessageXchange, a business-to-business integration solutions company, to now include EDI. The service will be available to the whole of NSW government, is known as Transactions.buy. NSW…

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Global government IT spending growth to hit 5 per cent in 2021

Government spending on devices and software to record highest increases YoY. Worldwide government IT spending is forecast to total US$483 billion in 2021, an increase of 5.1 per cent from 2020, according to the latest forecast by Gartner. “Government organisations continue to be challenged with the appropriate level of interventions…

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APAC Govts. push forth COVID-19 recovery ICT initiatives

Technology helped APAC region work through the pandemic, will it help in the recovery process? As countries in the Asia Pacific region takes steps to get their citizens back to a post-COVID normalcy, many are investing in technology as a driver to get the economy back into shape. Governments in…

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DevOps a way for governments to deliver security compliance

It’s an increasingly application-driven world. DevOps could be a key technology to help government agencies address security and compliance requirements, manage heterogeneous environments, and ongoing visibility in their IT infrastructure. In an increasingly application-driven world, the government sector is constantly challenged with prioritising resources and delivering services to citizens while…

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AISA makes submission to Australia’s 2020 cybersecurity strategy

THE peak membership body for Australian information-security professionals, Australia Information Security Association (AISA) has prepared a detailed and comprehensive submission to the Federal Government’s 2020 Cyber Security Strategy. According to the AISA everyone has become increasingly dependent on technology and more continuously connected online, the seriousness and impacts of disruptions,…

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AIIA says Australian Government’s COVID-19 tracing app secure

Government launches contact tracing app to alert Australians of nearby COVID-19 infections The Australian Information Industry Association (AIIA) has thrown its support behind the Australian Government’s recent launch of a COVID-19 Tracing App to the public. Download of the App is voluntary and was designed to digitally alert Australians of…

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