The business operates across five states Macquarie Telecom and Macquarie Cloud Services, part of Macquarie Telecom Group, today announced the roll out of cloud, NBN connectivity, SD-WAN and Wi-Fi for Fleetwood Limited. With support from the local Macquarie team, Fleetwood has streamlined business processes, accelerated IT goals by years, and…
Read More
Breach could be wider than the Singtel-owned telco Following a cyberattack, Optus is investigating the possible unauthorised access of current and former customers’ information. Optus immediately shut down the attack when discovered and is now working with the Australian Cyber Security Centre to mitigate any customer risks. The telco has…
Read More
Quantum risk to digital communications by CISA Quantum Risk to Digital Communications Nation-states and private companies are actively pursuing the capabilities of quantum computers. Quantum computing opens exciting new possibilities; however, the consequences of this new technology include threats to the current cryptographic standards. These standards ensure data confidentiality and…
Read More
Latest hype cycle helps application leaders There are four pillars driving technology innovation across customer service and support (CSS) organizations, according to Gartner, Inc. They include getting connected, process orchestration, knowledge and insight, and resource management. The Gartner Hype Cycle for CSS Technologies, 2022 contains the most-important maturing technologies for supporting customers.…
Read More
President of the Law Society of Singapore, Adrian Tan discusses the risks that come with digitising a nation In its aspirations to become a Smart Nation, Singapore wants to better harness technology for growth, prosperity, and human flourishing. However, greater digitalisation also comes with greater risks. Two recent incidents underscore…
Read More
Users must architect cloud-native applications to reduce the impact of cloud outages As many were reminded amid major data centre outages due to Europe’s massive July heatwave, deploying apps in the cloud doesn’t remove the risk of critical failures. Given these events, Uptime Institute’s newly released Intelligence Report – “Public cloud costs versus resiliency”…
Read More
Interconnected TETRA communications extended to fifth major international airport. Motorola Solutions has extended the reach of interconnected communications to Kansai International Airport, the fifth major airport in the country to deploy mission-critical communications based on the TETRA standard. Motorola Solutions with its partner, Nippon Airport Radio Services Co. Ltd, recently deployed…
Read More
More than one IT leader has stated that they feel that SLAs are ‘pointless. Enterprise technology customers are currently dissatisfied with service-level agreements (SLAs) that accompany telecoms services, according to GlobalData. The leading data and analytics company notes that current SLAs are rooted in old-fashioned telco thinking and do not…
Read More
88 per cent of people are looking for new experiences to make them smile and laugh. People want brands to make them smile and laugh, but business leaders fear using humour in customer interactions according to a new research report from Oracle Fusion Cloud Customer Experience (CX) and Gretchen Rubin, five-time New York…
Read More
Employers need to be more creative and innovative in their talent strategy approach. While IT skills needs are evolving faster than ever, and specialized technology talent is at a premium, critical soft skills, aka ‘power skills’ are being neglected in the recruitment and resourcing process. Despite continued talk of the…
Read More