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SLAs are a point of disconnect

June 21, 2022 Lilia Guan

More than one IT leader has stated that they feel that SLAs are ‘pointless. Enterprise technology customers are currently dissatisfied with service-level agreements (SLAs) that accompany telecoms services, according to GlobalData. The leading data and analytics company notes that current SLAs are rooted in old-fashioned telco thinking and do not…

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