Top 10 data and analytics technology trends for 2021

Trends that can help organisations respond to change, uncertainty and opportunities. The speed at which the COVID-19 pandemic disrupted organisations has forced data and analytics (D&A) leaders to have tools and processes in place to identify key technology trends and prioritize those with the biggest potential impact on their competitive…

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Adoption of hyperautomation by Gen Z will drive supply chain autonomy

Progress of Gen Z in the workforce drives transformation. The evolution towards an autonomous supply chain has already begun, and this transformation coincides and is driven by members of Generation Z (Gen Z), that have just started to enter the workforce, according to Gartner. Born between 1997 and 2012, the oldest…

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Global government IT spending growth to hit 5 per cent in 2021

Government spending on devices and software to record highest increases YoY. Worldwide government IT spending is forecast to total US$483 billion in 2021, an increase of 5.1 per cent from 2020, according to the latest forecast by Gartner. “Government organisations continue to be challenged with the appropriate level of interventions…

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Customer service and support employees want to continue working from home

Service leaders should factor employee desire into post-COVID-19 workforce plans. Service employees who traditionally did not have many opportunities to WFH are now used to it and like it, and they wish to continue in some capacity once the pandemic is over. In September 2020, Gartner surveyed 5,000 employees, including 550…

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COVID-19 drives use of AI-enabled remote worker productivity tracking tools

A percentage of workers will try and game AI-driven tracking systems by 2023 By 2023, more than one-in-ten workers will seek to trick artificial intelligence (AI) systems used to measure employee behaviour and productivity. Such systems have seen a significant uptick in use in the wake of the COVID-19 pandemic, states Gartner’s…

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Businesses will have a dedicated cybersecurity committee by 2025

Board directors rate cybersecurity second-highest source of risk for the enterprise. By 2025, 40 per cent of boards of directors will have a dedicated cybersecurity committee overseen by a qualified board member, up from less than 10 per cent today, according to Gartner. This is one of several organisational changes Gartner expects…

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Five digital competencies finance will need in 2021

Without improving digital competencies, finance departments will likely struggle to fully benefit from a range of incoming investments. CIOs must educate CFOs on important technologies finance teams need to reach goals in 2021. CFOs will fail to realize the full value of new technology investments unless their staff are equipped…

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CIOs need two critical personal characteristics in 2021

Companies prioritising two critical charactersitics in CIO hires. Seventy percent of hiring processes of new CIOs rank individual determination and sensitivity as two critical personal characteristics in 2021, according to Gartner. As the COVID-19 pandemic continues to shift the landscape for how global CIOs manage, collaborate and respond to their stakeholders, so…

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