1 in 3 companies generating more than 30 per cent revenues from digital products and services by 2023. The unprecedented rate of digital transformation (DX) acceleration over the past year has ushered in a digital-first world, powered by an increasingly digital-first economy with Asia/Pacific organizations at its forefront. Such an…
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Aim to achieve 50% of income from digital initiatives and innovation. Standard Chartered today updated investors on its innovation and digitisation strategy, explaining how it is shifting investment to new platforms, partnerships and ventures that will shape the future of the business, a pivot that is already demonstrating clear evidence…
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Digital capabilities help with patient treatment. Mental health issues were growing at an alarming rate before COVID-19, with one in five Australians experiencing a mental or behavioural disorder in any given year. The pandemic has accelerated this trend and made it harder for already stretched mental health services to deal…
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The flat market and pandemic impacts are driving new behaviours. The International Air Transport Association (IATA) has warned of potential airport chaos unless governments move quickly to adopt digital processes to manage travel health credentials (COVID-19 testing and vaccine certificates) and other COVID-19 measures. The impacts will be severe: Pre-COVID-19,…
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Half of business technologists produce technology capabilities for users beyond their own department. Half of business technologists produce capabilities for users beyond their own department and/or enterprise, according to a new survey from Gartner. They are primarily responsible for building analytics capabilities (36 per cnt) but are also involved in…
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Privacy will drive spending on data protection and compliance technology to more than $15B by 2024. Digital ethics sits at the peak of the Gartner, Inc. Hype Cycle for Privacy, 2021, as people become increasingly aware of the value of their personal information and frustrated by lack of transparency and…
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Closely watch visual configuration, digital wallets, customer IAM and virtual customer assistant. Over the next two years, visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have high impact on digital commerce as mainstream adoption of these technologies increases, according to the 2021 Gartner, Inc.…
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Customer service and support leaders should rethink their strategy to boost customer experience and loyalty. Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, according to Gartner. To make better…
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Erosion of digital trust, with fed up consumers saying more needs to be done to protect their personal information. Consumers believe banks, retailers and mobile operators need to do more to protect them and their personal information from fraudsters. Trust in these organizations is eroding fast because consumers say they…
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Increasing employability of female technical talent and nurture entrepreneurs across Asia Pacific. Across nine Asia Pacific countries Code; Without Barriers to help close the gender gap in the region’s fast-growing cloud, artificial intelligence (AI) and digital technology sectors was launched by Microsoft and 13 other countries. The program provides a platform to…
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