Four technologies that will have high impact on digital commerce over the next two years

Closely watch visual configuration, digital wallets, customer IAM and virtual customer assistant. Over the next two years, visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have high impact on digital commerce as mainstream adoption of these technologies increases, according to the 2021 Gartner, Inc.…

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Five myths about customer service journeys that undermine service leaders’ digital investments

Customer service and support leaders should rethink their strategy to boost customer experience and loyalty. Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, according to Gartner. To make better…

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Banks, retailers, social media companies and telcos blamed for scam message explosion

Erosion of digital trust, with fed up consumers saying more needs to be done to protect their personal information. Consumers believe banks, retailers and mobile operators need to do more to protect them and their personal information from fraudsters. Trust in these organizations is eroding fast because consumers say they…

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Without Barriers across nine countries in Asia Pacific

Increasing employability of female technical talent and nurture entrepreneurs across Asia Pacific. Across nine Asia Pacific countries Code; Without Barriers to help close the gender gap in the region’s fast-growing cloud, artificial intelligence (AI) and digital technology sectors was launched by Microsoft and 13 other countries. The program provides a platform to…

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The pandemic is driving a digital-first mindset around financial services in Vietnam

Consumers more likely to open an account digitally than a year ago. FICO’s 2021 digital banking survey shows that people in Vietnam expect a seamless banking experience when it comes to opening an account via a mobile app or website, with two in five expecting to answer 10 questions or less or they will…

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Fintech and digitalisation as growth drivers of China’s securities industry

KPMG report highlights institutions embrace digital transformation in the face of increased competition. Capital market reforms are presenting opportunities for Mainland China’s securities industry, with companies that embrace fintech and digitalisation best positioned for long-term growth, according to KPMG analysis. The 15th annual Mainland China Securities Survey analyses the industry…

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Nine Pillars of “future power enterprise”

Will be crucial to transforming business, organization, and technology in APAC. Renewables are changing the traditional energy landscape and significantly impacting operations, customer engagement, and business models. As a result, power enterprises face increased pressure that also affects investment choices, competitive dynamics, and ecosystems. IDC’s report titled A Framework for the…

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Chubu Electric Power Group to drive digital transformation

Japanese energy company creates new data analytics unit. Chuba Electric Power Group’s Tsunagu Community Analytics will support a group-wide operations overhaul and creation of new services. Tsunagu was established to provide Chubu Electric with advanced data analytics capabilities as part of its goal of enhancing the operations of its various…

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New business opportunities between Singapore and China in the digital economy

Cross border digital collaborations pave the way. Singapore and Chongqing businesses have signed an agreement to further cross border digital collaborations in a wide range of sectors, including manufacturing, trade and logistics, and healthcare. These agreements are built on the back of deepened bilateral relation between Chongqing and Singapore to…

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