CDR was extended to apply to the energy sector Australian energy provider AGL Energy (AGL) has partnered with Microsoft to deploy an innovative, cloud-powered data platform that enables AGL to provide Consumer Data Right services to consumers, in compliance with the nation’s rigorous Consumer Data Right (CDR) legislation. This move will…
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Many financial services firms have been creating entirely digital experiences According to Forrester’s 2022 Australia Customer Experience Index (CX Index™), the customer experience quality of both the banking and superannuation industries have declined significantly, with the average CX scores falling from 69.2 to 60.5 and 66.7 to 62.5 (on a…
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The ACCC alleges the monitors were not sold for the ‘strikethrough’ price The ACCC has instituted Federal Court proceedings against Dell Australia Pty Limited (Dell Australia) for allegedly making false or misleading representations regarding the price of monitors that consumers could add on to purchases of Dell computers. It is…
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Penrith City Council required a cloud-based, omnichannel solution NICE has announced that Penrith City Council has selected NICE’s CXone cloud native platform to deliver an enhanced customer experience with improved efficiencies across its contact centre operations. Located at the western fringe of the Sydney metropolitan area, Penrith City Council has 26 different…
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Often backorders have been viewed as ‘shadow’ transactions Chief supply chain officers (CSCOs) tasked to grow direct-to-consumer (D2C) selling and other forms of digital commerce, must implement four actions to navigate ongoing supply chain disruptions, according to Gartner, Inc. These disruptions have resulted in out-of-stocks, missed sales and disappointed consumers. “Disruption…
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FedEx integrates WhatsApp notifications into digital e-commerce The integration of one of the world’s most popular instant messaging apps into the FedEx® Delivery Manager International (FDMi) e-commerce solution is being launched in FedEx Express’ Australian market and eight other markets in its Asia Pacific, Middle East, and Africa (AMEA) region: …
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Despite prioritising technology aimed at driving customer value According to Forrester’s 2023 Asia Pacific (APAC) Predictions, released today, geopolitical friction, global economic pressures, and post-pandemic challenges will force APAC firms to prioritise their technology investments in 2023. However, despite embracing technology-led solutions to improve the lives of customers and citizens,…
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Woolworths Group’s cyber security and privacy teams are fully engaged MyDeal, a Woolworths Group subsidiary, has today identified that a compromised user credential was used to gain unauthorised access to its Customer Relationship Management (CRM) system resulting in the exposure of some customer data. MyDeal is in the process of…
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Hyundai to transform customer experience Hyundai Motor Group (the Group) today announced a new global strategy to transform all vehicles to Software Defined Vehicles (SDVs) by 2025. The industry-leading initiative, presented during the Group’s Unlock the Software Age global online forum, will deliver an unprecedented era of mobility, giving customers the freedom…
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The recent attack on Optus will have implications that we are yet to realise ISACA has released the results of its inaugural consumer cybersecurity research study, which shows that one in three consumer households in Australia have had their personal information stolen by cyber criminals, leading to a growing sense of hopelessness…
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