CTBC Bank is expanding its rewards program Ascenda, the technology company that makes banking rewarding, announced a strategic partnership with CTBC Bank, one of the largest private sector banks in Taiwan, to transform their market-leading rewards program. The cloud-native solution powered by Ascenda will unlock differentiation, increase credit card spend, and greater…
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Focusing on improving customer communication Approximately 83 per cent of enterprises* in the retail sector have seen an increase in their enterprise ICT budget in 2022 compared to 2021, driven by the increasing adoption of digital technologies for streamlining supply chains and improving customers’ experiences, found GlobalData, a leading data…
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67 per cent prefer to resolve issues in app The pandemic both reshaped the ways brands interacted with their consumers and catalysed an evolution of consumer demands. Having shifted communications online during the pandemic, brands are now facing challenges with consumer interaction and retention as life in Singapore returns to…
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Marley Spoon will be better equipped to understand which offers are best for each customer’s needs mParticle, a leader in customer data infrastructure, today announced that Marley Spoon, the multi-national meal delivery company, has selected to implement mParticle as their Customer Data Platform (CDP). By adopting mParticle, Marley Spoon will…
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Software specifically designed for the taxi industry has become increasingly popular Infobird Co., Ltd a leading provider of AI-powered customer engagement solutions in China, today announced that it has recently engaged with a well-known taxi enterprise in China. Together with the client, the Company will build an intelligent customer reception platform to…
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Customers are demanding more personalised insights into their spending and tools Westpac has today announced it has started the roll out of several new features in the Westpac app to provide customers with personal finance insights, new budgeting tools and the ability to track and categorise expenses. These features give…
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Third-party support and security enable UTS to slash support wait times Rimini Street, Inc, a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the University of Technology Sydney (UTS) has switched maintenance, support…
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Chatbot investment on the rise but low ROI and other challenges persist By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc. “Chatbots and virtual customer assistants (VCAs) have evolved over the past decade to become a critical technology component…
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