Many technology leaders entered 2023 prepared for a potential recession Despite the current economic uncertainty, 72 per cent of high-tech leaders in the U.S., Canada and Western Europe have plans to grow revenue in 2023, according a survey by Gartner, Inc. Furthermore, nearly half of those leaders believe they will be…
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HR leaders report HR technology is the top priority Nearly half of HR leaders cited HR technology as their top investment priority, according to a survey by Gartner, Inc. An October 2022 Gartner survey of 118 HR leaders revealed the other top investment areas for HR leaders in 2023 are:…
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Most sales organizations face challenges with unifying their commercial strategies Sales leaders say that aligning commercial functions, such as sales and marketing strategies, is their top priority for 2023, according to a survey by Gartner, Inc. Gartner surveyed over 200 sales leaders in November and December 2022 to understand how…
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Customer service reps are increasingly automating portions of their job By 2026, 20 per cent of inbound customer service contact volume will come from machine customers, according to Gartner, Inc. Machine customers are nonhuman economic actors that obtain goods or services in exchange for payment. In customer service and support, they…
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Understanding these three trends will help leaders Financial planning and analysis (FP&A) and controllership leaders need to have a plan to harness the ways digital acceleration is disrupting legacy processes in their functions, according to Gartner, Inc. “We’re seeing widespread acceptance among finance leaders that technology is driving finance processes…
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Hybrid is no longer just an employee perk but an employee expectation By the end of 2023, 39 per cent of global knowledge workers will work hybrid, up from 37 per cent in 2022, according to Gartner, Inc. “Hybrid is no longer just an employee perk but an employee expectation,”…
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The increased security risks and complexity will drive MENA organisations End-user spending on security and risk management in the middle East and North Africa (MENA) region is forecast to total $US2.8 billion in 2023, an increase of 10.4 per cent from 2022, according to Gartner, Inc. “Security and risk management…
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Burnout and voluntary attrition are outcomes of poor organizational culture By 2025, nearly half of cybersecurity leaders will change jobs, 25 per cent for different roles entirely due to multiple work-related stressors, according to Gartner, Inc. “Cybersecurity professionals are facing unsustainable levels of stress,” said Deepti Gopal, Director Analyst, Gartner. “CISOs are on…
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HR technology leaders face a balancing act in 2023 The three most important HR technologies this year are skills management, learning experience platforms and internal talent marketplaces, according to a survey by Gartner, Inc. The survey of 138 HR leaders revealed the top strategic imperatives for HR technology in 2023.…
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Autonomous finance is a target operating model that CFOs are seeking to deliver CFOs have ambitious plans to reach a state of autonomous finance within the next three to six years that will require a significant reshaping of finance team structures to achieve, according to Gartner, Inc. “Most finance leaders, including many…
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