Dr Chris Brauer University of London, identifies a new safety movement. The Consensus for Change report surveyed 12,000 citizens and interviewed 50 public safety agencies, commercial organisations and industry experts across 10 geographic markets (Australia, Germany, Italy, Malaysia, Nordics, Singapore, Spain, Taiwan, United Kingdom, United States). It analyses how the global…
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Digital engagement is a key differentiator. Commonwealth Bank’s digital transformation, including the adoption of cloud technology and the migration of 95 per cent of its compute to the public cloud, has been recognised at the recent VMware Customer Excellence Awards. At the recent virtual awards ceremony, the bank took home the 2021 Digital Transformation award. To date, CBA has successfully migrated over 2,300 virtual machines (equating to…
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Enhanced data governance and improved access. In the 1960s the area now known as East Trinity Reserve was a natural wetland, rich with native plants and animals. In the 1970s the area began being used to grow sugar cane. After the cane farming ended in the late 1990s, efforts began…
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Companies shifting digital upskilling from digital productivity tools. Malaysia Digital Economy Corporation (MDEC), Malaysia’s lead digital economy agency, recently concluded a Digital Talent Survey, which showed that companies are accelerating the adoption of digital technologies and are accordingly focused on reskilling and upskilling their employees in digital technologies and applications.…
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Closely watch visual configuration, digital wallets, customer IAM and virtual customer assistant. Over the next two years, visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have high impact on digital commerce as mainstream adoption of these technologies increases, according to the 2021 Gartner, Inc.…
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Focus on reducing the digital divide and attracting high quality digital investments. Malaysia Digital Economy Corporation (MDEC), Malaysia’s lead digital economy agency, welcomes the emphasis on digital and technology for the nations development in the Twelfth Malaysia Plan (12MP) announced by YAB Prime Minister Datuk Seri Ismail Sabri Yaakob yesterday. The five-year…
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Customer service and support leaders should rethink their strategy to boost customer experience and loyalty. Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, according to Gartner. To make better…
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Rugged tablets play a role in played a key role in the documentation and protection of priceless cultural assets. The Ministry of Culture in Taiwan has created 3D models of the culturally significant Lugang Mazu Temple and its historical artifacts. Lugang Mazu Temple, built in 1591, and other age-old artifacts…
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increase at 5.8 per cent CAGR over 2020-2025. The total addressable market size of business process outsourcing (BPO) services in India, in terms of spending opportunity, is set to grow at a compound annual growth rate (CAGR) of 5.8 per cent between 2020 and 2025, driven by huge enterprise push…
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Primes for accelerated growth and innovation. Kubota ANZ, is transitioning core and mission-critical applications, including SAP, to Microsoft Azure. This establishes a highly scalable and agile digital foundation to support the company’s significant growth plans, accelerate opportunities for innovation and establish a more resilient and responsive platform to serve its…
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