Analysts continue to explore digital banking trends Banking-as-a-Service (BaaS) will hit mainstream adoption within two years, according to the latest Gartner Hype Cycle for Digital Banking Transformation. Gartner predicts that 30% of banks with greater than $1 billion in assets will launch BaaS for new revenue by the end of…
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More predictive and agile FP&A will make finance a better strategic partner Macroeconomic uncertainty and ongoing disruptions are continuing to drive financial planning and analysis (FP&A) leaders to accelerate technology adoption, according to Gartner, Inc. “The rate of finance technology investment continues to gather pace,” said Pritika Bhattacharjee, vice president, research in the Gartner…
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COVID-19 pandemic has driven an unparalleled pace of regulatory change There are four primary options available to legal and compliance leaders to cope with unprecedented levels of regulatory change, according to Gartner, Inc. These regulatory changes are being driven by increasing regulatory oversight, renewed geopolitical tensions and the ongoing COVID-19 pandemic. “The…
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Public sector buying teams are large At 22 months, the public sector has the longest average buying cycle for technology purchases compared to other industries, according to a survey from Gartner, Inc. In November and December 2021, Gartner surveyed 1,120 executives involved in technology evaluation or selection, including 79 from…
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Back-office automation is top priority CFOs plan to protect their digital investments as they cut costs elsewhere in the business, according to recent surveys by Gartner, Inc. Among technology priorities, CFOs have particularly prioritized back-office automation as a key to driving down costs in the face of ongoing inflation. A July 2022 survey…
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Spending to reach nearly $US2 billion in 2022 By 2026, conversational artificial intelligence (AI) deployments within contact centres will reduce agent labour costs by $US80 billion, according to Gartner, Inc. Worldwide end-user spending on conversational AI solutions within contact centres is forecast to reach $US1.99 billion in 2022. “Gartner estimates…
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Increased spending will be directed towards improving customers’ digital experience End-user spending on enterprise application software in India is forecast to total $US4.7 billion in 2022, an increase of 14.8 per cent from 2021, according to Gartner, Inc. “Driven by the digital transformation agenda, Indian enterprises will continue to expand…
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One-third of organizations are applying AI across several business units 80 per cent of executives think automation can be applied to any business decision. As automation becomes embedded in digital business, the survey revealed how organizations are evolving their use of artificial intelligence (AI) as part of their automation strategies. “The survey…
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Latest hype cycle helps application leaders There are four pillars driving technology innovation across customer service and support (CSS) organizations, according to Gartner, Inc. They include getting connected, process orchestration, knowledge and insight, and resource management. The Gartner Hype Cycle for CSS Technologies, 2022 contains the most-important maturing technologies for supporting customers.…
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As organizations reap the benefits of digital transformation, new challenges arise While digital transformation has meant the increasing prominence of digital technologies in traditional industries, there will be decreasing prominence of digital technologies in the next era, according to the Gartner Research Board. However, this isn’t a sign of the…
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