The nature of infrastructure is evolving to the point where remote I&O teams make sense to support new scenarios, use cases and technologies. Research and advisory firm Gartner has highlighted six trends that IT infrastructure and operations (I&O) leaders must prepare for in the next 12-18 months. “The coronavirus pandemic…
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Insights can be gained from customer motivations, impressions, and experiences. Service organisations looking to make more informed decisions on customer experience (CX) investments and improvement should implement a cohesive voice-of-the-customer (VoC) strategy, according to Gartner. This will allow customer service and support leaders to gain deeper insights into customer motivations,…
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A Cloud strategy should Be a concise point of view on Cloud and its role in the oganisation. As the use of Cloud services continues to grow, enterprise architects and infrastructure and operations (I&O) leaders should use seven key elements to create a pragmatic cloud strategy for their organsations, according to…
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COVID-19 accelerates Cloud 2.0, Gartner. End-user spending on public cloud services in India is forecast to total $4.1 billion in 2021, an increase of 29.4 per cent from 2020, according to the latest forecast from Gartner. The onset of the COVID-19 pandemic was the starting point of the Cloud 2.0 era, said Sid…
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Future of work and emerging trends in IT, Gartner. Automation of routine work with artificial intelligence (AI), digital dexterity, and hybrid work with distributed workforce will be three key trends impacting the future of work that CIOs should focus on, according to Gartner. In 2020, organisations across the world experienced…
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The 2021 audit plan hot spots report highlights how COVID-19 has dramatically accelerated digital risk, Gartner. COVID-19 has reorganized the risk landscape for chief audit executives (CAEs), as CAEs have listed IT governance as the top risk for 2021, according to Gartner. Analysts said the pandemic is giving rise to…
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How to mitigate fast-changing attacker behaviours from advanced to entry level In the coming year ICT security leaders must be aware that remote working will continue to expand, offering more opportunities for threats like ransomware. Hackers are already planning how to take advantage of new attack vectors that open as…
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Higher frequency of “career moments” employees are experiencing is closely correlated to incidences of misconduct. A 2020 survey of 1,000 employees in March revealed that they are facing a greatly increased frequency of “career moments”, resulting in increased incidences of employee misconduct and more negative perceptions of corporate integrity. “A…
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Gartner’s latest CIO survey uncovers interesting revelations. About two-thirds of CIOs surveyed by analyst firm Gartner, said they expected digital investment to increase further in 2021, despite flat IT budgets. According to the analyst 54 per cent of Australian and New Zealand (A/NZ) CIOs said funding for digital innovation in…
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Upgraded network infrastructure for reliable internet access to classrooms across the state. The New South Wales Government will partner with Telstra to provide a A$328 million internet upgrade to more than 2000 public schools across the Australian State. The funding will see internet speeds increase more than tenfold and roll…
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