Integration between 8×8’s ‘Work’ and Genesys’ ‘Cloud CX’ highlights. Contact centers have fundamentally changed since the onset of the COVID-19 pandemic as customers shifted to remote engagement and companies relied on contact centers to manage their customer experience, says GlobalData, a leading data and analytics company. The recent integration between…
Read More
Striving for resilience in APAC call centres. The recent events of COVID-19 have forced CIOs and IT functions to work differently and across a broad range of tools to ensure vital contact centres are up and running, even when staff were no longer in a physical call centre. According to…
Read More
A pandemic helped push WFH call centre needs at the Ministry of Education in Singapore Since COVID-19 Minister of Education (MOE) in Singapore has seen a surge in calls to their call centres from parents and other stakeholders. A rough summary of the nature of calls handled by MOE CC…
Read More