Flight Centre Travel Group turns to digital products during volatile time

FLT has also hired a global CTO.

The Flight Centre Travel Group (FLT) continues to respond to the challenges posed by COVID19 and the unprecedented travel restrictions that are in place to slow its spread.

In releasing its 2021 fiscal year (FY21) first half (1H) accounts, FLT said  that while global trading conditions remained volatile, results had gradually improved thanks to targeted cost base reductions and revenue increases during the period.

The FLT has maintained capital expenditure on key leisure and corporate technology projects at pre-COVID levels and has now started to deploy a number of important new products for our customers and our people, including:

Helio, a leisure platform that our consultants will use to search, quote, book and manage travel for their customers. Helio, which replaces six legacy systems, is now live in our United Kingdom, South Africa, New Zealand and Australian shops and will launch in the Americas in March 2021, with full deployment by June 30 2021.

Melon, Corporate Traveller brand’s proprietary technology offering for SME customers. The Melon digital platform uses consumer-grade mobile technology, including robotics and artificial intelligence, to give customers the best experience and is currently being tested in the USA, ahead of its official launch in April

SOAR, FLT’s proprietary online booking engine, which will soon have new features and content, including enhanced packaging capabilities and personalisation.

“In both the leisure and corporate sectors, we have continued to invest in new and legacy models and have proactively delivered innovative tech-backed-by-people solutions to customers of these legacy businesses, as evidenced by both Helio and Melon,” stated FLT.

According to media reports, recently the FLT appointed Peter Gianusso as Global Chief Technology Officer – Core Systems.

Gianusso will be responsible for overseeing the central platforms that are leveraged to power the corporate customer product offerings, including those at FCM. And most recently he held the position of Vice President – Technology, Transformation at Prudential Financial. He also spent almost 4 years at KPMG working as a consultant and just under two years with Keane in New York as a programmer.




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