Spending to reach nearly $US2 billion in 2022 By 2026, conversational artificial intelligence (AI) deployments within contact centres will reduce agent labour costs by $US80 billion, according to Gartner, Inc. Worldwide end-user spending on conversational AI solutions within contact centres is forecast to reach $US1.99 billion in 2022. “Gartner estimates…
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KUPU’s AI-powered recruitment app bridges the growing employment gap KUPU, an AI-driven platform that matches job seeker profiles to recruiters via dynamic skill-based profile scanning, reveals that over one million Indonesians have signed up to its job matching service in the first ten months since its launch. The new service, developed…
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More businesses to innovate and commercialise 5G solutions 5G enables technologies such as AI, Digital Twin, augmented and extended reality (XR) to seamlessly work together, key for businesses at the forefront of digital transformation and providing consumers with a better-quality experience. In advancing Singapore’s 5G ecosystem, the Infocomm Media Development…
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Encouraging profile equity and providing a platform for recognition The annual Women in AI Awards for 2023 will be held in Sydney at the Art Gallery of NSW, on Friday June 16th, 2023. The awards honour women working, leading, creating, researching, or innovating across private and public sectors in the critical field…
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Chatbot investment on the rise but low ROI and other challenges persist By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc. “Chatbots and virtual customer assistants (VCAs) have evolved over the past decade to become a critical technology component…
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COVID-19 greatly accelerated the speed of digital transformation in enterprise. The global Venture Capital (VC) investment in Artificial Intelligence (AI) was close to its peak, reaching $US22.3 billion in 2021. According to ABI Research, a global technology intelligence firm, this is just $US0.4 million shy of the historical high of $US22.7 billion recorded in 2019. Compared to…
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The award-winning AI platform enhances its global presence As part of its commitment to foster digital education and in line with the UAE’s efforts to promote smart transformation in education and knowledge sectors, Alef Education, a leading global education technology provider that empowers 21st-century learning, has partnered with Indonesia’s Ministry of Religious Affairs…
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Designers can create an AI solution for monitoring energy usage Taiwan ’s ICT industry development has shifted from focusing on hardware to hardware/software integration models. The industry is combining big data analysis and AI applications in public IoT to facilitate the development of smart city management. Tools such as IoT,…
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Getting AI right in finance isn’t just about investing the most time or money. Four implementation behaviours are the most important in quickly delivering finance artificial intelligence (AI) initiatives that meet or exceed the expected impact and deliver critical finance and business outcomes, according to Gartner, Inc. “The use of…
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NovA! will assist FIs to set appropriate sustainability performance targets. The Monetary Authority of Singapore (MAS) announced today the first use case of NovA! to help financial institutions (FIs) assess the sustainability performance of Singapore’s real estate sector. NovA!, part of the National Artificial Intelligence (AI) Programme in Finance, is…
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