Chatbots are not consistently meeting customers’ needs and goals A recent survey conducted by Gartner, Inc. unveiled that only 8 per cent of customers utilized a chatbot during their most recent customer service experience. Furthermore, of those who did interact with a chatbot, only 25 per cent expressed their willingness…
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Malaysia is among the 14 countries participating in this prestigious program Zetrix, a public blockchain platform developer from Malaysia, has partnered with Universiti Malaya (UM) and China Academy of Information and Communications Technology (CAICT) to collaborate on cutting-edge Artificial Intelligence (AI) technology. This collaboration is part of an ongoing intergovernmental…
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Boosting Cross-Border E-commerce for SMEs Alibaba.com, a leading global B2B platform for trade, has signed a Memorandum of Intent (MOI) with Singapore’s Infocomm Media Development Authority (IMDA) and Enterprise Singapore (EnterpriseSG) to support the growth of small and medium-sized enterprises (SMEs) in Singapore. The collaboration aims to enhance the international…
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This works towards the effort of achieving Net Zero carbon emissions by 2050 The aviation industry, known for its early commitment to emission reduction goals, is once again coming together to reinforce its dedication to achieving net zero carbon emissions for civil aviation by 2050. In a joint statement, Chief…
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The COVID Pandemic fueled a 700 per cent surge in IoT-specific malware infections As the world becomes increasingly interconnected through the Internet of Things (IoT), a concerning trend has emerged during the pandemic. According to a report from global technology intelligence firm ABI Research, there has been a staggering 700…
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