Predictions for the future of customer experience

Digital business models are becoming a stepping stone to the future enterprise As we move beyond COVID-driven restrictions, IDC’s Future of Customer Experience predictions for 2023 reflect how B2B and B2C businesses must confront a new set of macroeconomic challenges – inflation, global economic instability, and flattening customer growth –…

Read More

Top eight cybersecurity predictions for 2022-23

The term zero trust is now prevalent in security vendor marketing. Executive performance evaluations will be increasingly linked to ability to manage cyber risk; almost one-third of nations will regulate ransomware response within the next three years; and security platform consolidation will help organizations thrive in hostile environments, according to…

Read More