Australian executives need to close the communication gap

There are numerous obstacles to overcome for organisational leadership. In 2021 the Department of Industry, Science, Energy and Resources shared Australia’s Artificial Intelligence (AI) Action Plan. The document contains the strategies to turn the country into “a global leader in developing and adopting trusted, secure and responsible AI.” As this study finds…

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Downer group leverages AI-infused analytics

Downer Group specialises in urban services to create and sustain the modern built environment. When it comes to managing risk, there’s a lot to be said for the vision of sci-fi movies like the investigation wall in the 2002 film Minority Report, the bridge computer in Star Trek and Iron Man’s J.A.R.V.I.S. system…

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First conversational AI deployed at Korean 7-Eleven

DeepBrain AI, the market leading AI human technology company, deployed its ‘AI Clerk’ in Korea. DeepBrain AI, a company specializing in real-time conversational AI Humans, successfully launched 7-Eleven’s AI Kiosk in 2021. A subsidiary of Lotte Group, 7-Eleven’s AI Kiosk includes DeepBrain AI’s AI Human technology and additional innovative technologies for use…

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Three important ways AI can benefit customer service operations

Use AI to offer insights or predictions, improve user experiences, and optimize business process automation. Insights, user experience and process improvement are three ways artificial intelligence (AI) can benefit customer service organizations, according to Gartner, Inc. Service and support leaders should understand these three benefits to thoroughly develop and track the right…

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The Leading Bank in Foreign Exchange Online Services in Vietnam

Innovating systems to improve FX services delivered to customers is always an area of focus for VietinBank. VietinBank has launched FX Online 24/7 service, which allows customers to access foreign exchange (FX) services anytime, anywhere on transaction platforms such as VietinBank eFAST and VietinBank iPay. Favourably positioned with these platforms,…

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Ranhill’s upgrades voice and cloud connectivity

Higher bandwidth and a resilient network to enhance Ranhill’s workforce. Maxis has been selected by integrated water supply company Ranhill SAJ Sdn Bhd (Ranhill) as their voice and cloud connectivity provider. Maxis will leverage its extensive portfolio of converged solution offerings and capabilities to support Ranhill’s digitalization journey focusing on…

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