Dealt with data breach to its passenger program in early March .
Singapore Airlines (SIA) will pilot the International Air Transport Association’s (IATA) Travel Pass mobile application for digital health verification, starting with passengers travelling from Singapore to London from 15 to 28 March 2021.
This marks the second phase of SIA’s digital health verification process trials, which is based on the IATA Travel Pass framework.
Passengers with mobile phones running on Apple’s iOS operating system will be invited to download the IATA Travel Pass app, and create a digital ID comprising their profile photo and passport information. They can also insert their flight information into the app.
Subsequently, they can book their pre-departure Covid-19 test at one of seven participating clinics in Singapore via a dedicated online portal. They can then register at the clinic using the digital ID and flight information in the app. They will be able to view their test results, as well as confirmation status to fly, directly on the app. IATA’s Timatic registry will provide the back-end information on the Covid-19 testing and entry requirements.
Participants will need to show their confirmed status in the app to the check-in staff in Changi Airport before flight departure. In line with current regulatory requirements, they will also need to bring a physical copy of their health certificate that is issued by the clinic where they took their Covid-19 test.
By consolidating the verification of health credentials into a single app, participants can expect a faster and more seamless check-in process. Participants will have full control over how their personal information is shared, as the data is stored locally in the mobile phone and not in any central database. This is critical given the highly sensitive nature of health data.
If successful, the pilot will pave the way for the integration of the entire digital health verification process into the SingaporeAir mobile app from around mid-2021, again using IATA’s Travel Pass framework.
SIA will continue to work closely with its partners in Singapore and around the world in the facilitation of these trials, and towards the eventual restoration of a seamless travel experience for its customers.
The first phase of the trials helped to support SIA’s drive towards a secure and convenient industry standard for the verification of Covid-19 test results, and the health status of passengers including their vaccination status, in the future, said Nick Careen senior vice president airport, passenger, cargo, and security at IATA.
“Our partnership with Singapore Airlines for the first full deployment of the IATA Travel Pass will help get the world flying again,” he said. “In the longer term, the digital identity elements of the IATA Travel Pass will place Singapore Airlines passengers at the front of the queue for an even more convenient contactless travel experience.”
However earlier this month media reports state that about 580,000 Singapore Airlines SIA customers have been affected by a data leak external firm Sita, a multinational information technology company providing IT and telecommunication services to the air transport industry
SIA said in a statement that members of its KrisFlyer and PPS Club reward programs have had their membership numbers, tier status and, in some cases, membership names compromised.
Sita issued a statement Sita confirming that it was the victim of a cyber-attack, leading to a data security incident involving certain passenger data that was stored on Sita Passenger Service System, which operates passenger processing systems for airlines.
After confirmation of the seriousness of the data security incident on February 24 2021, Sita took immediate action to contact affected its PSS customers and all related organisations.
“We recognize that the COVID-19 pandemic has raised concerns about security threats, and, at the same time, cyber-criminals have become more sophisticated and active,” the company stated. “This was a highly sophisticated attack.”
The matter remains under continued investigation by Sita’s Security Incident Response Team with the support of leading external experts in cyber-security.