Malaysia Airlines frequent flyer program suffered nine-year breach

Breaches occured over a nine-year period.

Malaysia Airlines confirmed in early March 2021, it suffered a data breach to its Enrich frequent flyer program. According to a number of media reports the data breach occurred between March 2010 and June 2019.

The New Straits Times reported Enrich members were notified by an email on Monday that personal data including their name, date of birth, contact information and various frequent flyer data such as number, status and tier level might have been compromised.

“Malaysia Airlines was notified of a data security incident at one of its third-party IT service providers which involved some personal data of members of Enrich, Malaysia Airlines’ Frequent Flyer Programme between the period of March 2010 and June 2019,” the email said.

At the time Malaysia Airlines tweeted “the data security incident occurred at our third-party IT service provider and not Malaysia Airlines’ computer systems”.

“However, the airline is monitoring any suspicious activity concerning its members’ accounts and in constant contact with the affected IT service provider to secure Enrich members’ data and investigate the incident’s scope and causes,” stated Malaysia Airlines.

“Malaysia Airlines has no evidence that the incident affected any account passwords. We nevertheless encourage members to change their passwords as a precautionary measure.”

Malaysia Airlines is excited to announce its plan to introduce the Digital Travel Health Pass, yet another milestone the airline is taking on its path to empower passengers to travel around the world once again with confidence and ease. The Digital Travel Health Pass will incorporate some modules of the International Air Transport Association’s (IATA) Travel Pass that have been developed on the basic principle to allow travelers to be in control of their journey while travelling around the world.

The Digital Travel Health Pass, which will be integrated with the Malaysia Airlines mobile app, will kickstart and streamline a passenger’s travel journey, with simple easy-to-follow steps before they start on their travel. Passengers can easily make appointments with certified medical partners to carry out a COVID-19 RT-PCR test or include their COVID-19 vaccination certificate on their mobile phones, making the process of tackling their travel requirements much more straightforward and manageable for the everyday traveler. In addition, passengers can verify their travel eligibility with the airline before their travels, making them aware and informed of the constantly developing travel policies worldwide.

The Digital Travel Health Pass will also integrate modules from the IATA Travel Pass that enable passengers to create a digital passport, verify their test/vaccination requirements and status, and share their “OK to Travel” status with the relevant authorities. This digital ID on the App will pave the way for Malaysia Airlines’ passengers to eventually take advantage of contactless technology options throughout the travel processes.















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