Hong Kong’s Secretary for Innovation and Technology Xue Yongheng discusses Hong Kong’s smart city ambitions.
The Office of the Government Chief Information Officer (OGCIO) is respectively establishing infrastructure and standards, developing shared e-government services, network security, IT project management and funding, and managing central Provide support in information technology infrastructure and services.
As of December 31, 2020, there were 1371 system analysis/programming officer grade staff assigned by the OGCIO to various bureaus/departments to provide information technology-related services. Each bureau/department formulates e-government service plans (including indicators and timetables) in accordance with the nature and needs of their operations and public services.
Currently, the average implementation time of e-government services in each bureau/department is 18 months. Depending on the complexity and urgency of the plan, individual system development work and related services can be developed, tested, and launched within a few weeks at the earliest (such as services related to the response to the epidemic).
The new generation of government cloud platform launched by the OGCIO in September 2020 can facilitate bureaus/departments to accelerate the implementation of their e-government services. The government has also developed an information management system to preserve and facilitate the information collected by the cash distribution program in the future.
The “Smart Convenience” one-stop personalized digital service platform was launched at the end of December 2020, allowing citizens to use their mobile phones to log in and use government and commercial online services with a single digital identity.
“Smart Convenience” currently has access to 27 commonly used online services of government and public utilities such as the two power stations and one coal. It is expected that by mid-2021, more than 110 government online services will adopt “Smart Convenience”.
The “Smart Convenience” platform also provides the “Form Fill” service, which allows citizens to choose to store some frequently used personal data in advance, so that citizens do not need to fill in the same information repeatedly when processing different application forms.
The Government will further promote bureau/departments to adopt information technology to streamline processes and provide more convenient services for the people.
Under the “Smart Regulation” program coordinated by the Efficiency Promotion Office, about 190 license applications can already be submitted electronically. The goal of the “Smart Regulation” program is that all license applications (about 400 items) can be submitted electronically by mid-2012, eliminating the need for citizens to go to government offices to handle them in person. In addition, the Efficiency Promotion Office has also launched the “Simplification of Government Services” plan since mid-2019.
The relevant bureaux/departments will continue to reform about 900 government services involving applications and approvals, of which about 450 services are available. Apply electronically. Under these two plans, bureaus/departments will adopt “Smart Convenience” for suitable licenses and government services to further enhance the service experience.
Artificial intelligence and big data are important technologies that promote the development of smart cities, and their applications can help provide better quality and data-based public services. OGCIO launched the “Bonny” chat robot using artificial intelligence on the GovHK website at the end of 2019 to facilitate citizens to search and use more than 3,300 government forms and related e-government services.
The Efficiency Promotion Office also piloted the use of artificial intelligence chat robots to handle citizens’ inquiries in the 1823 Contact Centre in December 2019.
Through the Cybersecurity Information Sharing Partnership Pilot Program, the OGCIO has used artificial intelligence and big data technology since March 2020 to more quickly and accurately classify cybersecurity information, and provide information on cybersecurity information to different sectors. Summary information.
In order to promote the application of big data more effectively within the government, the OGCIO launched a big data analysis platform in September 2020. Through economies of scale and shared resources, the platform can help implement more projects that use artificial intelligence and big data analysis. Projects currently implemented using this platform include:
OGCIO and the Transport Department are developing a new traffic data analysis system to analyze various types of traffic and transportation data, with a view to more accurate analysis and assessment of traffic conditions, optimization of traffic management and efficiency
The OGCIO cooperated with the Architectural Services Department, the Electrical and Mechanical Services Department and the Food and Environmental Hygiene Department to analyze the maintenance records and public complaints of public toilets with big data analysis techniques, and study measures to strengthen the management and maintenance of public toilets
OGCIO can further understand the needs of users by analysing the usage and search records of GovHK to optimize the website and enhance user experience
OGCIO understands the needs of the public by analysing the questions collected by the chat robot “Bonny”, so as to continuously improve the services of the “GovHK”.
The data analysis team established by the OGCIO will continue to provide bureaus/departments with data analysis consulting services and promote the application of artificial intelligence and big data analysis technologies to bureaus/departments (especially the application of predictive maintenance work and approval applications), and Support bureaus/departments to carry out related projects.
In addition, through the Smart Government Innovation Laboratory established in April 2019, the OGCIO has enabled the industry to actively participate in assisting government departments to introduce information technology including artificial intelligence and big data analysis, with a view to further improving public services.