Increased spending will be directed towards improving customers’ digital experience End-user spending on enterprise application software in India is forecast to total $US4.7 billion in 2022, an increase of 14.8 per cent from 2021, according to Gartner, Inc. “Driven by the digital transformation agenda, Indian enterprises will continue to expand…
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Analysts to discuss impact of geopolitical shifts Technology governance issues emanating from cross-country politics have led to digital geopolitics rapidly becoming an issue that multinational CIOs must step up to lead, according to Gartner, Inc. Forty-one per cent of Boards of Directors view geopolitical power shifts and turbulence as one of the biggest…
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Research from OFS shows a 7.6 per cent surge in craft beer production from April to June Manufacturing performance software company, OFS, today announced findings from its quarterly Craft Brewers Benchmark Report, which provides insights into how data can be used to improve production efficiency in the craft brewing industry. The…
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Strengthening employee engagement during remote work Evergreen Shipping Agency has reported unprecedented employee engagement since its move to remote work, enabled by Avaya (NYSE: AVYA) technology. The company’s roll-out of the Avaya Cloud Office by RingCentral communications and collaboration platform has led to record levels of customer service availability as…
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Of the companies involved nearly 50 per cent are small companies with staff fewer than 10 people. A recent research result has been released by ITANDI Co., Ltd (Headquarters: Tokyo, Japan; Representative: Shinpei Noguchi “The Company”) about how real estate companies are reacting to the digital transformation movement that has been…
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One-third of organizations are applying AI across several business units 80 per cent of executives think automation can be applied to any business decision. As automation becomes embedded in digital business, the survey revealed how organizations are evolving their use of artificial intelligence (AI) as part of their automation strategies. “The survey…
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Generating $US2.4 billion in connections revenue for suppliers Network upgrades can underpin the efforts of manufacturers to automate quality assurance (QA) processes, deploy Autonomous Mobile Robots (AMRs) inside the facility, and upskill employees with the use of Augmented Reality. Lower latency and support for Time-Sensitive Networking (TSN) afforded by a…
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Latest hype cycle helps application leaders There are four pillars driving technology innovation across customer service and support (CSS) organizations, according to Gartner, Inc. They include getting connected, process orchestration, knowledge and insight, and resource management. The Gartner Hype Cycle for CSS Technologies, 2022 contains the most-important maturing technologies for supporting customers.…
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The two organisations will leverage innovative technologies Accenture (NYSE: ACN) and Changi Airport Group (CAG) are expanding their collaboration for the next three years to further transform operations and enhance the experience for travellers visiting Singapore Changi Airport. The expanded collaboration builds on a partnership between Accenture and CAG that…
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The report also analyses the enterprise investment priorities across 30+ IT solution areas Driven by the need to realign their IT infrastructure in an evolving business environment in the post-peak COVID-19 era, 60 per cent of the enterprises* in Japan have increased their ICT budget in 2022 compared to 2021, reveals GlobalData, a leading data…
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