Striving for resilience in APAC call centres. The recent events of COVID-19 have forced CIOs and IT functions to work differently and across a broad range of tools to ensure vital contact centres are up and running, even when staff were no longer in a physical call centre. According to…
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Complicated and outdated network, due to acquisition and growth. Australian supplier of LPG, industrial, medical, speciality and helium gases in Australia, Supagas has chosen Macquarie Telecom to provide it with provide VoIP, SD-WAN, nbn, mobile and data centre services to help accelerate the company’s cloud migration. Supagas has grown significantly…
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Customers can login using their SingPass via the mobile app. OCBC Bank’s 1.8 million digital customers will now be able to use the SingPass Mobile app as an alternative login to access the full suite of digital banking services via the OCBC Mobile Banking app or Internet banking. Using SingPass…
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The supply chain of tech products have become complicated and require transparency. About two-thirds of B2B IT buyers have experienced vendor challenges during the global pandemic, states PROS in its latest research. According to its research buyers want vendors that offer digital purchasing and personalised pricing. These buyers want vendors…
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The Department’s CIO talks about the project, his role and getting through a pandemic. The South Australian Department for Education has implemented Micro Focus’ identity management solution to provide automated account creation and a unified access point via usernames and passwords. The solution will ensure users have seamless access to…
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Sponsored content: Shifting from reactive to proactive security. With the disruptions in operations caused by the COVID-19 global pandemic, most organisations in the APAC region have been prioritising keeping the lights on. “They’ve been focused on keeping operational resilience and access to resources for employees who are obviously working from…
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Mike Brett CIO of Hearing Australia gives some unique insights 15 months into his tenure. Working for a corporate Commonwealth entity has its unique challenges for Mike Brett chief information officer at Hearing Australia. While it competes in a commercial market, Hearing Australia also has a responsibility to its major…
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Traditional technology spend is down, but digital transformation and remote working drive Cloud and collaboration tools. The global pandemic is still impacting ICT budgets in Asia Pacific region. According to analyst firm GlobalData Asia Pacific countries are seeing a decline of seven per cent to five per cent in ICT…
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Cultural shifts don’t happen overnight and need sustained focus, attention, and the help of technology. In 2018 Richard Elliott head of IT transformation – digital services at the University of Auckland, New Zealand — was recruited because the institution knew the IT function needed to change. In an interview with…
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CIOs are facing tighter recruiting processes and demand for staff with remote working experience. Recruitment of IT workers hasn’t stopped, in an A/NZ survey of IT hiring managers, states research conducted by Hays in June, 40 per cent had ongoing recruitment needs, far outstripping the 21 per cent who had…
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