Financial industry has become a key target. COVID-19 has become a panacea for cybercriminals, with 53 per cent of Incident Response (IR) professionals reporting an increase in cyberattacks exploiting COVID-19, according to VMware Carbon Black’s latest Global Incident Response Threat Report. China are behind most attacks, and the financial industry…
Read MoreDay: August 6, 2020
Pandemic pushes calls through with chat bots and apps
Striving for resilience in APAC call centres. The recent events of COVID-19 have forced CIOs and IT functions to work differently and across a broad range of tools to ensure vital contact centres are up and running, even when staff were no longer in a physical call centre. According to…
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