China behind most cyber attacks, states report

Financial industry has become a key target. COVID-19 has become a panacea for cybercriminals, with 53 per cent of Incident Response (IR) professionals reporting an increase in cyberattacks exploiting COVID-19, according to VMware Carbon Black’s latest Global Incident Response Threat Report. China are behind most attacks, and the financial industry…

Read More

Pandemic pushes calls through with chat bots and apps

Striving for resilience in APAC call centres. The recent events of COVID-19 have forced CIOs and IT functions to work differently and across a broad range of tools to ensure vital contact centres are up and running, even when staff were no longer in a physical call centre. According to…

Read More