Asia/Pacific organizations embrace generative AI to enhance CX A recent IDC report, “Applications of Generative AI in Customer Experience,” explores the transformative potential of generative AI (Gen AI) on customer experience (CX) and reveals that 70 per cent of C-suite executives in Asia/Pacific are actively exploring or investing in Gen…
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Executives recognise the transformative power of generative AI A recent report published by the Capgemini Research Institute titled “Harnessing the value of generative AI: Top use cases across industries” has unveiled an overwhelming belief among executives that generative AI will revolutionize organizations and widen the scope of knowledge workers’ roles.…
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Singapore and global CEOs look to embrace generative AI A comprehensive global study conducted by the IBM Institute for Business Value has unveiled that more than half of the CEOs surveyed in Singapore prioritize technology modernization as their top business concern. The study, titled “CEO decision-making in the age of…
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New AI platform revolutionizes digital sales Fractal, a global leader in artificial intelligence and advanced analytics solutions, has unveiled its ground-breaking innovation, Flyfish – the world’s first 360-degree generative AI platform for digital sales. Flyfish introduces a new era of consultative experiences through intuitive sales advisors, transforming the landscape of…
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Generative ai consumers are most satisfied with chatbots, gaming, and search use cases. According to a report by Capgemini Research Institute titled “Why consumers love generative AI,” a majority of consumers (51 per cent) are aware of the latest trends in generative AI and have explored the tools. The adoption…
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Enterprises need multidisciplinary AI and Ethics teams According to GlobalData, the implementation of generative AI poses several challenges for enterprises, requiring them to address ethical considerations and navigate complexities. Challenges include identifying suitable use cases, vendor selection, and addressing concerns regarding privacy, content generation, copyright infringement, and data leakage. To…
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Generative AI initiatives do not solve the fundamental challenges AI faces The palpable excitement and potential opportunity around ChatGPT, Stable Diffusion and other Generative AI sensations is real, but Generative AI doesn’t solve any of the market challenges which face any type of AI. In a new report, Omdia suggests that Generative…
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