Digital skills in the spotlight. Australian workers’ sense of technology mastery has accelerated, with 65% of employees considering themselves either experts or proficient with digital technology, according to a survey by Gartner, Inc. “Digital workers seized the opportunity to improve their mastery of technology during the pandemic,” said Gavin Tay, research…
Read More
Economic uncertainty, competitive threats and cost inflation cited as the biggest risks to business performance. Fifty-seven percent of Boards of Directors (BoDs) have increased or expect to increase their risk appetite heading into 2022, according to a new survey from Gartner, Inc. BoDs cite economic uncertainty (38%), disruptive business models…
Read More
Top emerging risk facing organisations. The threat of “new ransomware models” was the top concern facing executives in the third quarter of 2021, according to Gartner, Inc.’s latest Emerging Risks Monitor Report. Concerns about ransomware topped pandemic-related concerns, including supply chain disruptions, according to the survey of 294 senior executives across…
Read More
Outlook for the global IT market. Worldwide IT spending is projected to total $4.5 trillion in 2022, an increase of 5.5% from 2021, according to the latest forecast by Gartner, Inc. “Enterprises will increasingly build new technologies and software, rather than buy and implement them, leading to overall slower spending…
Read More
Lessons learned from ongoing disruption and uncertainty. Gartner’s top predictions explore three aspects of the lessons that business and IT leaders have learned during ongoing disruption and uncertainty – the push toward human centricity, the race to resilience and the ability to reach beyond expectations. “The lesson of the pandemic has been…
Read More
Thrive through disruption in 2022 and beyond. Business composability is the mindset, technologies, and set of operating capabilities that enable organizations to innovate and adapt quickly to changing business needs. It is built on applying the key principle of modularity to business assets to achieve the scale and pace required of…
Read More
Reaching beyond the constraints of current thinking. CIOs and IT executives should focus on three key areas – leading from anywhere, nurturing connections and reaching beyond. According to analyst firm Gartner, as organizations continue to emerge from the disruption of the Covid-19 pandemic, CIOs and IT executives will need to…
Read More
Sentiment towards digital currencies appears to be improving among finance leaders. A September 2021 survey of 251 CFOs and other finance leaders revealed that 47% intend to assess digital currencies for business in 2022, according to Gartner, Inc. A February poll centered on bitcoin adoption showed 84% of finance leaders said they…
Read More
Closely watch visual configuration, digital wallets, customer IAM and virtual customer assistant. Over the next two years, visual configuration, digital wallets, customer identity and access management (CIAM) and virtual customer assistants (VCAs) will have high impact on digital commerce as mainstream adoption of these technologies increases, according to the 2021 Gartner, Inc.…
Read More
Customer service and support leaders should rethink their strategy to boost customer experience and loyalty. Despite heavy investments in digital channels and capabilities, customer service and support leaders are still clinging to five main myths about what customers want and how they behave today, according to Gartner. To make better…
Read More