Improved level of support for databases expected
South Korean Internet and mobile phone messaging company, Kakao has chosen Rimini Street to provide it with Oracle database support.
Rimini is a third-party support provider for Oracle and SAP software products and a Salesforce partner.
Kakao now receives “premium, ultra-responsive support for its mission-critical Oracle Database instances” for a minimum of 15 years from the time the company transitioned to Rimini Street support with no required upgrades.
Tonny Yi head of Kakao’s data platform team said, the company is expected to have “improved level of support for its databases”, and has “taken back control of its IT roadmap and has more flexibility with its limited resources”
The change came because Kakao wanted to reduce the overall spend for their database support, for which they were seeing little ROI.
This led Kakao to explore third-party support as an option to help them reduce the high fees they were paying the vendor annually for maintenance plus eliminate the forced upgrades just to maintain full support, said Yi.
“Our strategy is to eventually move Kakao’s existing Oracle Database to an open source database such as MySQL, Maria, or PostgreSQL,” he said. “Since switching to Rimini Street, we have reduced our database maintenance costs significantly, and my team is now free to focus on other initiatives to improve our business, like this database migration.”
“We receive responsive service and expert support from our assigned Primary Support engineer and the team of Rimini Street specialists.”
Under the agreement with Rimini, Kakao will be assigned a primary support engineer (PSE) who is backed by a team of technical experts with an average of 15 years’ experience in the client’s software environment.
Rimini Street engineers provide support for all issues, including support for performance and interoperability issues.
Kakao runs a brand and service portfolio that includes mobile messaging with Kakao Talk, gaming, music, e-mail, search, and news, providing these services to tens of thousands of people every day.
