Connectivity and network issues as ongoing hindrances

Technology teams can mitigate these challenges

IR a leading global provider of performance management and analytics for unified communication and collaboration, IT infrastructure, and payment ecosystems, announced the findings of research undertaken in conjunction with Ecosystm, a digital research and advisory platform. This research underscores the importance of listening to employees in the ‘Work from Anywhere’ model.

The ebook ‘Putting your Employees First in the Work from Anywhere Model’ extracts data from interviews with 1,043 employees. It highlights evolving trends in the evolution of the physical workplace, the demand for greater flexibility by employees and their technology preferences. Some of the key findings include:

  • 65 per cent of employees prefer the ‘Work from Anywhere’ model.
  • 35 per cent of employees continue to face technology issues. Clearly, there is much work to be done by organizations to alert employees about technology issues that are likely to occur.
  • Noise cancellation headsets are becoming more important with 31 per cent of employees using these headsets.

Technology teams can mitigate these challenges through better monitoring and alerting employees on interoperability issues. Having full visibility of usage and potential threats is key.

“In addition to improving network security and mitigating cyber threats, organizations must implement technologies to enhance employee experience. Employees are constantly shifting between collaboration platforms such as Zoom, Teams and WebEx depending on their preferences and the nature of the interaction, said John Ruthven, CEO and Managing Director, IR.

“We help organizations monitor their network, applications and device performance to support real-time troubleshooting to ensure employees have minimal disruption to their work, irrespective of their work location.”

Organizations can better shape their hybrid work environments and improve efficiencies by listening to employees proactively. Feedback from employees on their technology needs and preferences along with addressing interoperability issues will enable organizations to build a customized working model best suited for them.

‘Telegram for humanity’ bot to aid refugees in Ukraine

Relief organization automates humanitarian efforts for thousands of families

At Imagine 2022, Automation Anywhere, Inc., the global leader in cloud-native intelligent automation, today announced a collaboration with the Centre for Humanitarian Technology (CFHT), a nonprofit that provides technology and operations solutions to humanitarian organizations. Together, Automation Anywhere and CFHT are enabling a greater number of internally displaced people and refugees to receive humanitarian aid in Ukraine.

In collaboration, Automation Anywhere and CFHT created the ‘Telegram for Humanity’ Bot — a customized software bot, or digital worker for Step with Hope (Крок з надією), a Ukrainian humanitarian organization that provides aid to more than 8,000 families each week in combat zones and recently released territories in southern Ukraine.

The ‘Telegram for Humanity’ bot is automating thousands of manual requests for aid with increased speed and accuracy, saving the organization nearly 200 hours of manual processing each week. This is expected to free up Step with Hope’s 96 volunteers across 20 centres to increase their efforts of direct assistance for refugees, providing food, hygiene kits and access to psychologists, lawyers, and child welfare specialists to those in need.

“Members of our volunteer team are refugees themselves, and the ability to help other Ukrainians is our main priority,” said Alla Semenchuk, Operations Director of CFHT. “It’s critical and tremendously challenging work to find and manage the distribution of necessary resources for refugees and internally displaced people. The customized bot that Automation Anywhere and CFHT have built for Step with Hope is both refugee-friendly and volunteer-friendly—it makes application processing quick and transparent, saving human effort and strengthening the organization’s structure.”

As part of its Social Impact Program, Automation Anywhere’s mission is to fuel the future of work by empowering nonprofits and uplifting human lives through automation technology.

“Technology is all about human enablement,” said Neeti Shukla, Social Impact Officer and Co-Founder, Automation Anywhere. “In collaboration with CFHT, we are proud to support this humanitarian effort with life-saving technology that can make a difference to the millions of Ukrainians that have been displaced by conflict.”

“CFHT and Automation Anywhere’s collaboration to build a custom bot for Step with Hope has enabled us to provide humanitarian aid to a greater number of internally displaced people in Ukraine,” said Inna Kampen, Director of Step with Hope. “Our volunteers and the families we serve are enduring the unthinkable. Having a responsive, user-friendly bot to interact with vulnerable families who are requesting help allows the volunteers to use more of their valuable time providing direct support, while spending less time processing and validating requests manually.”


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