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Service Australia’s digital journey to transform welfare payments

April 23, 2021 Lilia Guan

Digital transformation challenged by global pandemic. Australia’s social services agency, Services Australia’s seven year digital transformation journey was put to the test at the height of COVID-19, when staff distributed urgent relief payments worth more than A$1 million within four days to 1,400 Victorians who required emergency support to isolate…

Government, News AnalysisCOVID-19, SAP, Services AustraliaLeave a comment

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