Demand for high-speed broadband services continues to surge in the post-pandemic era
Hong Kong Broadband Network Limited (“HKBN”) has launched the world’s first Money-Back Fibre Broadband Dual Guarantee, along with an upgraded 2000M fibre broadband service, pledging to offer smooth and speedy broadband experiences with industry-leading service quality and network performance.
Demand for high-speed broadband services continues to surge in the post-pandemic era. Working, learning, or gaming at home requires the support of a fast and stable network. As a leading integrated telecom and ICT solutions provider, HKBN is again bringing disruption to the market by offering its Fibre Broadband Dual Guarantee with “Speed Guarantee”* and “Low Latency Guarantee” designated for gamers, ensuring smooth network speed and low-latency gaming experience with designated popular game servers. Customers will be entitled for twice the daily fee for each day which the service is out of guaranteed range after application and approval. Both new and existing customers who subscribe to designated home broadband service plans can enjoy the guarantee!
In parallel, HKBN has also launched an upgraded 2000M broadband service for users who demand the ultimate in performance and speed. The upgraded 2000M service offers customers the flexibility to choose their preferred routers, including the latest Wi-Fi 6/6E router series with 2.5Gbps WAN ports, customers can experience ultra-fast Internet that surpasses the previous download speed limit of 1000M, doubling the download speed to satisfy the surging network needs of households with multiple devices, and fully experience unimpeded performance on the latest mobile phones, tablets, and computers.
Rex Hui, HKBN Co-Owner and Director — Product Development & Management, Residential Solutions said, “Daring to challenge and innovate has been the DNA of HKBN’s business. With our disruptive first^ Fibre Broadband Dual Guarantee and upgraded 2000M broadband service launch, we’re literally bringing customers world-leading network experiences that address both speed and usage needs. In the future, we’ll never stop challenging ourselves to improve service quality, so as to deliver unparalleled network services to our customers.”
HKBN is the first telecommunications provider in the world to offer compensation in Hong Kong dollars for the “Fibre Broadband Dual Guarantee”, and the only telecommunications provider in Hong Kong to offer guaranteed speeds for designated 100M to 2000M fibre broadband services. (As of 24th April 2023)
“Speed Guarantee” is only applicable to designated 100M/200M/500M/800M/1000M/2000M home broadband service plans and non-fibre-to-the-home technology 100M home broadband service plans. “Speed Guarantee” refers to the “Hong Kong Broadband Network Speed Test” result, which, except designated circumstances, shall not be lower than the relevant “Guarantee Range” of the respective broadband speed service plan selected by Subscriber.
