Once in a life time pandemic has changed present and future ways of doing business with technology.
Australian-owned telecommunications company Telstra said recent research showed business leaders across APAC, Europe and US to lead a once in a generation technology shift towards collaboration through remote applications like, video conferencing.
In Telstra’s research — Business Continuity, Flexible Working and Adaptive Infrastructure: Five Actions for When the Economy Reopens Following COVID-19 — about 93 per cent of the businesses state they have changed their IT priorities either incrementally, significantly, or dramatically.
Businesses were updating their overall IT strategy, with the top priority for respondents across all regions being to set up policies for their remote workforce.
This includes areas such as ensuring employees can connect securely while accessing their applications and data. Nearly one in ten enterprises didn’t have a business continuity planning (BCP) pre-COVID-19. The organisations that did have a BCP in place, almost a third (29 per cent) did not have plans in place to respond to an unexpected global event such as a pandemic.
Dustin Kehoe, Services Director from GlobalData, in Southeast Asia and Australia and New Zealand (SEA and A/NZ), 22 per cent claimed to have a full BCP in place, demonstrating significant preparedness for responding to major events, including pandemics, ranking the highest among the regions.
The results point to the need for businesses to not only dramatically widen the scope of BCP, but also to rely on more data tools to discover the hidden relationships between data sets, identify more vulnerabilities and consider ways to generate a risk score on a more formal and regular basis.
Video conferencing and cloud-based contact centre solutions are some of the most transformative technologies to the enterprise. Video is the new voice in collaboration. 98 per cent of respondents believe there will be ‘an increased reliance on video conferencing to replace face-to-face meetings post-COVID-19 recovery’.
“It was interesting to see the overwhelmingly positive response for video conferencing,” he said. “While the technology has always been available, we are seeing a generational shift in perception from pre- and post-COVID-19 eras.”
According to Kehoe, organisations are reviewing their approach to customer engagement. Nearly half of respondents are now adopting a cloud-first contact centre strategy for improving end to end capabilities for speed and agility when serving customers.
“The sentiment is the strongest in North Asia at 57 per cent, followed by SEA and A/NZ at 52 per cent,” he said.
To help drive this, networks will play a more important role in connecting remote and mobile workers.
According to the survey results, eight out of ten businesses in the survey have a percentage of employees who cannot work due to ICT challenges”, Kehoe said.
One of the top immediate ICT priorities from the survey is supporting the remote workforce. The sentiment is especially strong from European and SEA and A/NZ respondents. Post-COVID-19, networks will need to be software-defined, cloud-ready, more automated, and flexible.
Marjet Andriesse managing director Asia Pacific at Telstra said the top business priorities for SEA and A/NZ respondents – Singapore, Malaysia, Philippines, Australia and New Zealand – are improving ICT and security resilience for business continuity purposes (77 per cent).
Andriesse said they are investing in Unified Communications and collaboration tools, including video conferencing for remote working, accelerating cloud adoption, and looking at role-based ICT solutions that incorporate strong automation and digital tooling.
“Some 84 per cent of leaders see this as a high priority compared to a global average of 74 per cent,” she said. “While the businesses in the Southeast Asia and Australia and New Zealand region had better preparation for major events including pandemics (22 per cent) compared to other regions, they still see the challenges of COVID-19 as a major catalyst for a significant pivot in their overall IT strategy.
This pandemic has shown us how businesses need adaptive technologies and secure collaborative tools to ensure connectivity among people, especially in the face of difficult business conditions and market volatility,” commented
The research was conducted with GlobalData who surveyed C-suites and IT decision-makers from 120+ business leaders across Asia Pacific, Europe and the United States to provide.