Brought on board COO and CIO.
As part of its strategic ‘Build Back Better’ mission, airport hospitality pioneer and world leader, Plaza Premium Group, has hired a chief operating officer (COO) and a chief information officer (CIO).
Plaza Premium Group has hired Sylvio Angelone as COO and Olivia Chang as CIO. In their new positions, Angelone will lead and take PPG’s operational performance to the next level and ensure the successful execution of the company’s business transformation strategy and Chang will spearhead the company’s global digital and technology strategy.
Both appointments are critical steps in the group’s long-term global business transformation strategy to achieve operational excellence and effectiveness, reengineer its customer experience, and diversify its business model with strategic partnerships, said Song Hoi-see group founder and CEO at Plaza Premium Group.
“To ensure the best-in-class standard of service among our global network of over 200 locations in 62 international airports, we are confident that Sylvio will be the perfect fit to lead our strong and dedicated Plaza Premium Group team, and our fast-growing business to the next level,” he said. “We are excited to welcome Olivia to PPG family. We are certain her depth of knowledge and experience, will help propel the group into achieving its strategic ambitions in the digital and technology space by bringing the best experience to our customers.”
As the new COO, Angelone, an Australian national, brings over 30 years of experience to the role. Prior to joining PPG Angelone spent nearly a decade with Starbucks Asia Pacific based in both Hong Kong and Korea.
In his new position, he is responsible for the group’s global network of operations, culinary and customer engagement as well as overseeing the IT & Digital Innovation and Talent and Culture for the company.
The development and expansion of third-party airport lounge management will also fall under his scope. Reporting to Angelone, Chang joins PPG with over 30 years of experience in various CIO APAC roles.
She previously worked as digital transformation and innovation leader with Coca Cola, held senior roles in various privately-owned corporations and NGOs in China and Geneva, and lectures for University of California, Berkeley for their CIO Leadership Certificate Program.
Chang now heads PPG’s global digital and technology team, playing a key role in achieve the company’s global business transformation strategy to drive operational excellence and efficiency through technology.
