Helping customers to move to new and more advanced 4G and 5G devices.
As part of its investment in the upkeep of its network, Optus will commence a technology refresh from late April 2022, reallocating its 2100MHz spectrum assets as consumers and enterprise continue to embrace the speed and advanced capabilities of 4G and 5G technologies.
Some of Optus’ 2100MHz spectrum assets that are currently used to support 3G technology, will be reallocated to provide a better 4G network experience as well as support the growth of 5G, providing a better and more enhanced customer experience 5G will enable a range of new consumer and enterprise use cases such as industrial automation and immersive entertainment using augmented and virtual reality.
After April 2022 Optus will no longer offer a dual band 3G network, instead offering 3G services via its 900MHz spectrum band only. Customers with a 2100MHz-only 3G device will need to upgrade their device to have 4G LTE capability to access the Optus network, which will provide them a better customer experience than the 2100Mhz 3G network.
Optus Wholesale service provider customers using the 2100MHz network will also be affected.
Optus will commence customer-specific communications to those impacted by the change over the coming months including contacting customers that may have very old SIM cards to assist with an upgrade of their SIM card if required.