Datacom sets out response to assure customers during pandemic
IT service provider Datacom has laid out its core business continuity plans (BCP) in response to the COVID-19 pandemic.
While the Australian-based service provider doesn’t have any reported cases of staff with the virus, its BCP requires employees to work remotely.
In an online statement Datacom said 75 per cent of its global workforce have been working from home. The only workers in the office are in roles where they are required to be onsite and are considered essential services — data centres, customer service teams or field services on customer sites.
For its Connect operation in Australia Datacom has enacted a policy of physical distancing to ensure staff have plenty of room to move around without physically being close to each other.
The service provider has also increased its cleaning regime and continues to bring in additional safety measures to protect our people. Although for the longer term, Datacom is looking at remote capability for these staff, where privacy and security rules allow.
For customers Datacom stated it will continue to support them and will extend its Microsoft Teams environment to give customers external access — should they need to ‘meet’. The cyber-security team are also working to ensure customers are meeting the requirements for remote access and working in a secure environment.
The service provider’s data centre operations team are considered essential services and have increased precautions around facility access to only allow essential activity.
These practical measures have been sent to the people who manage customer access approvals for our datacentre facilities and are intended to minimise the potential for disruption.
