Government outlines expectations for NBN Co

Does not want the Australian Competition and Consumer Commission to regulate prices Minister for Communications Michelle Rowland has written to NBN Co outlining the Government’s expectations in relation to the Special Access Undertaking (SAU) variation process currently underway. She also written to the Australian Competition and Consumer Commission (ACCC) outlining…

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Chatbots will become a primary customer service channel

Chatbot investment on the rise but low ROI and other challenges persist By 2027, chatbots will become the primary customer service channel for roughly a quarter of organizations, according to Gartner, Inc. “Chatbots and virtual customer assistants (VCAs) have evolved over the past decade to become a critical technology component…

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Telstra and Microsoft sign five-year strategic agreement

The main goal of this is to support Australia’s digital growth Telstra and Microsoft have announced a major expansion of their strategic partnership to drive growth and value for customers and Australia as a nation. The five-year agreement is one of the largest partnerships Microsoft has established with a telecommunications provider globally.…

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US, China tech giants emerge as significant contributors to global patents

Amazon has patented artificial intelligence methods to enhance data sets The US tech giants Google, Apple, Meta, Amazon, and Microsoft (GAMAM) have filed more than 106,000 patents and Chinese tech trio Baidu, Alibaba, and Tencent (BAT) have filed over 80,000 patents during the last five years. This indicates that innovation…

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